Amazon suspension, please help!

[Beautiful]

Sounds like a standard POA will get you reinstated

Just address all the concerns/questions they gave you

[winterburnm]

contact a lawyer they escalate things and get you back on in days and thus you not losing out on business. and amazon poos their pants if they know you hired a lawyer makes them rush.

[JamesNorth101]

Originally Posted by winterburnm

and amazon poos their pants if they know you hired a lawyer makes them rush.

Im not sure that is very true....

[zosima269]

do not worry
Please contact them under the contact supporter link
then provide the papers they require

[ifox007]

Originally Posted by winterburnm

contact a lawyer they escalate things and get you back on in days and thus you not losing out on business. and amazon poos their pants if they know you hired a lawyer makes them rush.

This is a stupid suggestion. Lawyer doesn’t know how to write a good POA and you will waste your money for those rubbish things.
I bet you have never hired any lawyer in your life for them helping you reinstated your suspended seller act. So dont tell anyone to do so just because you want to test it.

[SaiJin]

Ok, in a twisted way, this is still a good sign.

The important stuff right now are the invoices + letter or certificate from the manufacturer.
I'd call them up, submit those certificates while you're on the phone, make sure they see it.

Your POA isn't the problem, it's the proof that you aren't selling bad products that's important.

[Jobags]

Your plan does not sufficiently address the complaints we received about your listings. To be sufficient, your plan must include:

-- How you will prevent similar complaints

Here are a few things to consider as you work on resolving this:

--Sourcing – Are you sourcing the product from a trusted supplier?
--Listing – Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
--Packaging - Is the product in its original packaging as listed on Amazon?
-- Shipping – Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?

If you would like us to reinstate your account, please reply to this email with an updated plan. If it sufficiently addresses the complaints, we will reinstate your account.



Just received this today after lots of emails. Feels like I’m one step closer to getting my account back. Any ideas of some key words that they really want to hear?

[Beautiful]

Cover everything that could have possibly gotten you suspended in the first place and provide a solution for every one of those possible things

[RustyShackelford]

Originally Posted by Jobags

Your plan does not sufficiently address the complaints we received about your listings. To be sufficient, your plan must include:

-- How you will prevent similar complaints

Here are a few things to consider as you work on resolving this:

--Sourcing – Are you sourcing the product from a trusted supplier?
--Listing – Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
--Packaging - Is the product in its original packaging as listed on Amazon?
-- Shipping – Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?

If you would like us to reinstate your account, please reply to this email with an updated plan. If it sufficiently addresses the complaints, we will reinstate your account.



Just received this today after lots of emails. Feels like I’m one step closer to getting my account back. Any ideas of some key words that they really want to hear?

I have said this in other posts, keep it short but to the point, they like bullet points not essays, actually long POA get denied most of the time.. Just as they ask the questions, make your bullet points answering each one. Oh grammar goes a long way, and spell check it as well.

[Jobags]

We received your submission but do not have enough information to reactivate your account.

Why did I receive this message?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.

What happens now?
Your account will remain deactivated and we may not respond to further emails about this issue.

If you have questions about this message, policy, or the information requested above, please ask our Seller Support team to contact you (https://sellercentral-europe.amazon....us/performance). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.co.uk.
Sincerely,

Seller Performance Team
https://www.amazon.co.uk


I’ve now received this from amazon, can anyone help tell me what to do to get my account back?