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Account suspension help
 

hi can you tell me the tips and help to getting my funds which amazon have so far holded for 110 days? my suspension was for manipulated/forged invoices. they said id get paid after 90 days but still waiting three weeks on. what successful steps did you take? this is my legit account too no stealth. with 100,000 pounds in.

they are sending me back all my fba stock so dont have a problem in thats respect just getting my money. which seller support said i should of recieved by now

any tips. as emails are being ignored. apart form once when i emailed jeff and he handed it to seller performance and a guy called Chad said he was reviewing account and be in touch and that was 7 days ago now.

regards

Re: Account suspension help
 

If you are waiting on a response from Chad/jeff I would think they will take you as far as you can get through seller performance for recovery

Have you emailed the payments email too?

Have you called in seller performance and requested to escalate the issue?

Re: Account suspension help
 

what is seller performance number to request the escalation to the issue?

had no reply at all from payments team.

what can i do pal.

Re: Account suspension help
 

seller-performance@amazon.com

Re: Account suspension help
 

getting no reply off their emails pal.

Re: Account suspension help
 

They take their time.
Give it 2 days

Re: Account suspension help
 

There is an option to have them call you under "Contact us" and you just ask them why it is taking so long. They usually tell you something along the lines of "I have put your case into priority and you will have a response in 48 hours"

Re: Account suspension help
 

As long as your suspension is not about inauthenticity, you should be getting your funds.

Re: Account suspension help
 

100000 pounds locked in - wow - @OP, how long did the account last for? just wondering

Re: Account suspension help
 

receieved this email

Hello

We have received your request for payment. However, we cannot complete this request at this time.

Why is this happening?
Your account has been linked to the listing or sale of inauthentic items. The sale of counterfeit products is prohibited and we may permanently withhold payment if we determine that an account has been used to sell inauthentic or infringing items.

During the previous 90-day period, you have failed to successfully appeal for reinstatement. However, you may be able to recover funds in your account if you can demonstrate that the items you listed are authentic.

How do I demonstrate authenticity?
In order to prove the authenticity of your items, please send documents such as invoices or brand authorization letters. Your appeal should address all of the inauthentic listings and policy violations associated with your account. Details about all of your specific inauthentic listings and policy violations can be found in your email or by viewing the Notifications page in the Performance section of Seller Central: https://sellercentral.amazon.co.uk/g...fications.html.

A plan of action is not necessary and there is no required format for your appeal. Please submit documents such as:
-- Invoices.
-- Brand authorization letters.

How do I send the required information?
Submit this information to disbursement-appeals@amazon.co.uk.

Within 7 days after we receive your appeal, we will review it and respond with a final decision.

What happens if I do not send the requested information?
If we do not receive the requested information within 30 days or if your appeal for funds is not successful, Amazon will continue to withhold some or all funds in your account.

Regards,
Seller Performance Team
Amazon Payments

can someone help me with examples or tell me what they need or i need to say? i have genuine invoices and letter of brand authorization but they wont entertain them to reinstate account so i worried they wont for release of funds.