Amazon Invoice Requests

[Arzay]

Hi, I made an Amazon Account and after listing around 150 items. Amazon Suspends the account and asking for invoices for 3 Random ASIN.

Well, I used as much as clear brand to list. As I am doing drop shipping, I will unable to products invoices. Also the Account is stealth.

Now, what should I do, Any suggestion?

Buy the same items from the Authentic retailer like Walmart etc.

As Walmart will products only receipt not invoices, no my address won't be there.



So if i made some changes like ( Date of purchase like 2 month old)

Rest should be same, will that work?

Advise

[Beautiful]

Yes as long as you are pretty good at being creative you have the right idea.

[Arzay]

I want to clear few things that, Amazon Verify Invoices by CALLING supplier but they wont be able to verify Receipts. Is that correct?

[user3657]

Originally Posted by Arzay

I want to clear few things that, Amazon Verify Invoices by CALLING supplier but they wont be able to verify Receipts. Is that correct?

It really depends on the brand. receipts still work but if the receipt does not list the "suppliers" info, then they will reject it alot of times. Its hit or miss. They will call your supplier no matter invoice or receipt.

I would say send them what you have first, they will tell if they dont like them...

[Beautiful]

Expect them to call the phone # that is on the invoice you are providing

That is pretty common these days unless the rep is lazy and approves/denies them based on a glance

[Arzay]

I have submitted the documents and let see what they reply.

I will update

[Arzay]

I have submitted the receipts but Amazon is keep sending the same email again and again.

We need more information and same email.

Is that normal and how it will work?

[SaiJin]

Is the invoice / receipt all they ask for or did they ask for a plan of action ?

What was the original suspension reason?

[Arzay]

They have not asked for plan for action. They have asked for invoices, receipt etc etc.

This is the message below:

ood day,

we need more information from you to resolve the following issues with your Amazon seller account.


$ {3.} You are offering items that may be counterfeit. Below is a list of these items:

-------------------------------------
ASIN - B003ZFW0YQ
Brand Oxo
Title - OXO Good Grips Compost Bucket

-----------------------------------------------

ASIN - B009KCFHAW
Brand - Oxo
Title - OXO Good Grips Salad Slinger

-----------------------------------------------

ASIN - B007IUNXUE
Brand - Circulon
Title - Meyer Circulon Premier Frying Pans Set
-------------------------------------

Please send us the following information:
- Copies of invoices, purchase receipts, contracts, delivery notes or authorizations issued by your supplier within the last 365 days. The specified quantity of items should correspond to your stock.
- If you are not the owner of the mark, provide a power of attorney and all documents, including powers of attorney, to prove a valid supply chain.
- If you are the owner of the trademark, provide a copy of the trademark register extract and the entry in the commercial register or identity card.
- Contact details of your supplier, including name, telephone number, address, e-mail address and website

You can send files in PDF, JPG, PNG, or GIF format. These documents must be genuine and unchanged. We may contact your supplier to verify the documentation. You can remove the pricing information, but the rest of the documentation must be visible.

Send all information requested above to pq-seller-assessment@amazon.de.

We will check your information and decide if you can sell again to Amazon.

For more information about our policies, see the help pages in Seller Central:
- Amazon Anti-Counterfeiting Policy (https://sellercentral-europe.amazon....help/201165970)
- Infringement of intellectual property (https://sellercentral-europe.amazon....help/201743940)
- Guidelines and Agreements (https://sellercentral-europe.amazon.com/gp/help/521)

Do you have any further questions? We can help you directly. Contact us (https://sellercentral-europe.amazon....us/performance).
Regards,
https://www.amazon.de

[Arzay]

They have send me the message and there was no need of Plan of Action. I sent them receipt and they keep on sending the same email they need more information. I do not understand what kind of more information they need.

Sending me same automated message.

[Arzay]

Hi, I got a reply now with little different information. I am not sure what they are asking

Product description? circle the ASIN?
Item number?

Please read the message and tell me what they are actually looking for?



Good day,

we need more information for the products listed at the end of this e-mail items. Please reply to this email and make the following information available:

- information about the buyer (name, phone number, address, website)
- Product description (s) (mark or circle when the ASIN (s), we can examine it easier and faster)
- Item number

[user3657]

You need to highlight the items on the receipt that are in question and you need a receipt that has your contact info on it.

Post the original suspension email. Did you get a counterfeit IP policy? This is not a normal invoice request.

[josh]

I am able to help in regards to this, please PM me for more info, thank you

[Arzay]

Hi, Guys

I have a Great new that my Receipts worked and they have reactivated my account.

After the last email they have sent me. I wrote them an email with an appeal containing of 6 pages + I have written a detail of Every ASIN with a proper detail + I removed all the listing before I submitted the appeal.

I also added the policy and violation detail.

Also submitted all the receipt to Amazon.

I emailed them to Amazon seller-performance.

After 3 hours. I received an email

Dear Hxxxx Axxxxx,

Your submission has been reviewed and your account has been reactivated.

[user3657]

Care to share your appeal?

[Freakzilla]

Good work pal.

Originally Posted by Arzay

Hi, Guys

I have a Great new that my Receipts worked and they have reactivated my account.

After the last email they have sent me. I wrote them an email with an appeal containing of 6 pages + I have written a detail of Every ASIN with a proper detail + I removed all the listing before I submitted the appeal.

I also added the policy and violation detail.

Also submitted all the receipt to Amazon.

I emailed them to Amazon seller-performance.

After 3 hours. I received an email

Dear Hxxxx Axxxxx,

Your submission has been reviewed and your account has been reactivated.

[SaiJin]

Originally Posted by Arzay

Hi, Guys

I have a Great new that my Receipts worked and they have reactivated my account.

After the last email they have sent me. I wrote them an email with an appeal containing of 6 pages + I have written a detail of Every ASIN with a proper detail + I removed all the listing before I submitted the appeal.

I also added the policy and violation detail.

Also submitted all the receipt to Amazon.

I emailed them to Amazon seller-performance.

After 3 hours. I received an email

Dear Hxxxx Axxxxx,

Your submission has been reviewed and your account has been reactivated.

Whew that's great news.

So what or how did you do your appeals? Just send them the receipts again?

[Arzay]

As I said before they refused all my receipts without a proper appeal. They were keep sending me the same format regarding invoices.

Later, I decided to write everything all in detail, one by one.

I did the following in appeal

ASINs
Products descriptions
Store detail
Buyer detail
Receipts ( Same receipts which I have sent them before without any changes)
Policy violation detail
Copyright

I have also mentioned in the appeal that the brand I am selling is not very well known brand and I do not believe that there is any copy of such brand in the market.
As the item itself is at very low price and easily available in the market.

I provided the all the detail with full 6 pages appeal. I did all this by myself, didnt paid anyone to get this done.

If any one need to ask any question, regarding the appeal what I did, I am happy to advise, so it can help someone in the same problem.

As I mentioned I tried sending them short messages with receipts and they were keep rejecting me like 4 times.

However, I did this appeal whole night and send them in the morning and it really worked in 3 hours.

Hope it helps.

thank you

[josh]

congrats, hard work pays off!

[SaiJin]

Originally Posted by Arzay

As I said before they refused all my receipts without a proper appeal. They were keep sending me the same format regarding invoices.

Later, I decided to write everything all in detail, one by one.

I did the following in appeal

ASINs
Products descriptions
Store detail
Buyer detail
Receipts ( Same receipts which I have sent them before without any changes)
Policy violation detail
Copyright

I have also mentioned in the appeal that the brand I am selling is not very well known brand and I do not believe that there is any copy of such brand in the market.
As the item itself is at very low price and easily available in the market.

I provided the all the detail with full 6 pages appeal. I did all this by myself, didnt paid anyone to get this done.

If any one need to ask any question, regarding the appeal what I did, I am happy to advise, so it can help someone in the same problem.

As I mentioned I tried sending them short messages with receipts and they were keep rejecting me like 4 times.

However, I did this appeal whole night and send them in the morning and it really worked in 3 hours.

Hope it helps.

thank you

So that confirmed what I thought actually. THey don't just want the invoices, they want an explanation about the whole situation and how you plan to deal with it.

Good job, mate.

[Unbehagen]

Could I ask, where did you get Walmart invoice? I’ve bought from them many times, but they never include a paper invoice. Did you go to offline Walmart and buy items there? And did you provide the receipt from them, without your address and phone, a non commercial invoice?

[Arzay]

I made purchase from the store not by post.

Used a paper receipt