Stealth Account Suspended After a Year?!

[ersincemil]

Originally Posted by rsot

Why don't you appeal and draw out a well thought letter etc. Or maybe use services of marketplace here - amazon reinstatement?

I'm using service for POA from the forum marketplace. In my previous post i updated what happened last.

[ersincemil]

Can anyone help?

[garry9061]

How old are the invoices which you are providing?

[rsot]

Originally Posted by ersincemil

Can anyone help?

Reach out to ppl via PM and see who can help - be proactive

[ersincemil]

Originally Posted by garry9061

How old are the invoices which you are providing?

They are from October 2018. Amazon closed account on November 1.

[Bangduck]

Amazon is so strict nowadays.. good luck with your account

[ersincemil]

Does Amazon respond to emails even they say "we may no longer reply to your messages regarding this" ?

[Jackra]

Did you ever contact try contacting Jeff?

Originally Posted by ersincemil

Does Amazon respond to emails even they say "we may no longer reply to your messages regarding this" ?

Usually seller performance is done responding after they send that message

But you can try jeff@amazon.com and they usually respond at least 1 more time

[ersincemil]

I have negative balance of $600 on my account which was suspended 8 month ago and $7800 was held on it.

Amazon email me that:

"Dear,

We reviewed your account, and found that it has a balance due of -619.69 USD in US. In order to have your account reactivated, please pay your outstanding balance.

How do I reactivate my account?
To reactivate your account, please pay the balance due on your account. You can pay your balance online by wire transfer or check.
Online payment
-- To pay online, click the “Repay Balance” button on the Payments page under the Reports section of Seller Central (https://sellercentral.amazon.com/gp/...lement-summary).
-- If you need to update the charge method on file, select Account Info in the Settings section of Seller Central and choose Charge Methods (https://sellercentral.amazon.com/gp/...guration/index).
To pay by wire transfer or check, please follow the instructions at the bottom of this message.

What happens if I do not pay the balance due?
If you do not pay the negative balance on your account, your account will remain deactivated until the negative balance is resolved. We may continue to attempt to charge your account and to contact you regarding this negative balance."

They say that if i pay the negative balance they will reactivate my account. Can someone advice if this is real or not?

Email was sent from: merchant-balance@amazon.com

[ersincemil]

Originally Posted by ersincemil

I have negative balance of $600 on my account which was suspended 8 month ago and $7800 was held on it.

Amazon email me that:

"Dear,

We reviewed your account, and found that it has a balance due of -619.69 USD in US. In order to have your account reactivated, please pay your outstanding balance.

How do I reactivate my account?
To reactivate your account, please pay the balance due on your account. You can pay your balance online by wire transfer or check.
Online payment
-- To pay online, click the “Repay Balance” button on the Payments page under the Reports section of Seller Central (https://sellercentral.amazon.com/gp/...lement-summary).
-- If you need to update the charge method on file, select Account Info in the Settings section of Seller Central and choose Charge Methods (https://sellercentral.amazon.com/gp/...guration/index).
To pay by wire transfer or check, please follow the instructions at the bottom of this message.

What happens if I do not pay the balance due?
If you do not pay the negative balance on your account, your account will remain deactivated until the negative balance is resolved. We may continue to attempt to charge your account and to contact you regarding this negative balance."

They say that if i pay the negative balance they will reactivate my account. Can someone advice if this is real or not?

Email was sent from: merchant-balance@amazon.com

Any help on that?

What was the suspension reason?

[ersincemil]

Invoice request for 3 ASIN's provided them and they said they are "forged and manipulated" and they kept all my money on the account $7800 and they said they wont reply to my messages but now they are saying i have $600 negative balance and if i pay it they will reactivate my account.

[Zippie]

Here is my opinion :
Forged invoices are notated to your account and tough to recover from.

My guess is they are trying to recover their $600. Then won't restore your account. It's the billing vs suspension departments not knowing what each are doing.

But if you don't pay it, then you won't ever have any chance to restore the account.

[kzmydn]

Originally Posted by ersincemil

Invoice request for 3 ASIN's provided them and they said they are "forged and manipulated" and they kept all my money on the account $7800 and they said they wont reply to my messages but now they are saying i have $600 negative balance and if i pay it they will reactivate my account.

I had the same issue. They were holding around 4k and then suddenly my balance went down mines exact same amount (-4k). They tried the charge me that amount. Thank god I realized that a few days before and put a hold on my card. Filed a complaint with the BBB. Amazon apologized for the issue and stated they will fix it soon. My balance is now zero instead of 4k (at least not negative) but 4k is still missing. (account suspended for forged a year ago)

[rsot]

Originally Posted by kzmydn

I had the same issue. They were holding around 4k and then suddenly my balance went down mines exact same amount (-4k). They tried the charge me that amount. Thank god I realized that a few days before and put a hold on my card. Filed a complaint with the BBB. Amazon apologized for the issue and stated they will fix it soon. My balance is now zero instead of 4k (at least not negative) but 4k is still missing. (account suspended for forged a year ago)

Good proactive move so to say

[ersincemil]

After a year of suspension as last reply from Amazon last year was invoices i provided are "forged or manipulated" and they wont reinstate my account and transfer my funds which are $8000.

I tried my chance before few days to email Amazon again and they replied with same things again for request for invoices for same ASIN's even though they told they wont respond anymore because invoices are forged or manipulated.

"Dear Seller,

We received your submission but do not have enough information to reactivate your listings at this time.

Please send the following information for the items listed at the end of this email:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

How do I send the required information?
Please submit this information to pq-seller-assessment@amazon.com.

What happens if I do not send the requested information?
If we do not receive the requested information, your listings will remain deactivated. If these problems persist, we may deactivate your Amazon seller account.

You can view your account’s performance at (https://sellercentral.amazon.com/per...d?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/us/app/amaz...er/id794141485) or Android (https://play.google.com/store/apps/d....android&hl=en) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-------------------------------------
3 ASIN's
-------------------------------------
Sincerely,
Seller Performance Team
amazon.com
http://www.amazon.com"

Is there any way for reinstatement without invoices?