Stealth Account Suspended After a Year?!

[ersincemil]

I bought stealth account before a year and i was suspended several times and amazon requested invoices several times and i provided them. They last requested invoices on Dec 2017. Once i was reinstated i made lots of sales until 30 Oct 2018 and everything was fine. On 31 Oct 2018 i put my account on vacation mode because i was not able to work for several days and all my listings are inactive as you know once i go to vacation mode.

Today 1 Nov 2018 i was suspended again for a stupid reason for that i may sell unauthentic products and they want invoices again and they provided several ASIN's at the end of the email.

What should i do now? Do i need to provide them invoices again as before? I don't know why they suspended when i'm in vacation mode and those ASIN's are in my store but are not active. How that is possible? They didn't requested anything for 10 months when my account was active and once put on vacation they see something on radar?

[ersincemil]

I provided good POA to amazon and same invoices which i used last year to reinstate but they keep sending me same email for that they want invoices. What should i do?

provide them with additional invoices that covers all products sold in that time frame

[ersincemil]

They requested invoices for only 3 ASIN's. In last 365 days i sold more than 1000 orders. Do you mean to send invoices for all those sold items? That is not logical. Can you tell what you mean?

[Lucky100]

Yes for all sold items, even if it’s 100,000 units.

[ersincemil]

Originally Posted by Lucky100

Yes for all sold items, even if it’s 100,000 units.

That must be a joke?!

Its common these days to be requested invoices to cover the products you were selling

[ersincemil]

I send them professional POA and invoices they requested but they for the 4th time send me the same message for reply as following:

“Your Amazon selling account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the below issue(s).

Why is this happening?
You have not sent us the information we requested to address concerns about the authenticity of your listings. In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items. The sale of counterfeit products on Amazon is strictly prohibited.

You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
-- Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)
-- Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)

How do I reactivate my account?
To reactivate your selling account, please send us the following information for the ASINs listed at the end of this email:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.

You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.

You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

How do I send the required information?
Please send the required information to pq-review@amazon.com.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days, we will permanently withhold any payments to you.”

What should i do? I cant understand what they want i send them everything?

I would check all the details again and make sure you invoices covers all the products sold in the period they are requesting

Your POA must answer all the issues they brought up as well

[ersincemil]

I send Amazon again POA and invoices they requested and they last response to me was. I send them same invoices as before but this time i hide pricing as they told i can.

"Hello,

We reviewed your account and the information you provided, and we have decided that you may no longer sell on Amazon.com because you have supplied documentation to Amazon which appears to be forged or manipulated.

If you do not appeal this decision within 90 days, we will permanently withhold any payments to you and FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense.

To appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/...fications.html).

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com. "


I submitted same invoices for the third or fourth times and they never told "forged or manipulated" they always just said to me that "You have not sent us the information we requested to address concerns about the authenticity of your listings. "

This last time said "forged or manipulated". Can the reason be that i hide pricing information?

Can someone recommend me what to do ?

[e2free]

Originally Posted by ersincemil

I send Amazon again POA and invoices they requested and they last response to me was. I send them same invoices as before but this time i hide pricing as they told i can.

"Hello,

We reviewed your account and the information you provided, and we have decided that you may no longer sell on Amazon.com because you have supplied documentation to Amazon which appears to be forged or manipulated.

If you do not appeal this decision within 90 days, we will permanently withhold any payments to you and FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense.

To appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/...fications.html).

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com. "


I submitted same invoices for the third or fourth times and they never told "forged or manipulated" they always just said to me that "You have not sent us the information we requested to address concerns about the authenticity of your listings. "

This last time said "forged or manipulated". Can the reason be that i hide pricing information?

Can someone recommend me what to do ?

That's it account gone
You had enough chances which is wasted by yourself

They called your supplier and unable to confrim so account gone move on to new account

[ersincemil]

What will happen with money on the balance?

[ersincemil]

I still have option to Appeal. Is there anything i can do ?

You have to wait 90 days to see if they will disburse or make it difficult

Try to determine what caused the issue. If its a call to invoice, those are difficult to avoid

[SaiJin]

If it's inauthentic suspension, they will keep the money...

So I suggest you try do something to get this fixed.

Are the invoices real that they can call the supplier or not?

[ersincemil]

Originally Posted by SaiJin

If it's inauthentic suspension, they will keep the money...

So I suggest you try do something to get this fixed.

Are the invoices real that they can call the supplier or not?

Invoices are not real because products are from Walmart and they are made up invoices. I was reinstated with same invoices before several months. On the invoice there is walmart customer support phone. I doubt they called walmart because they have to wait long time until they can connect with customer support at all. I dont know..

[Never102]

You messaged my website a few days ago in regards to this.Please look for our response and stop listening to these aspkin people.

[Jackra]

When you blurred the images/invoices did you use photoshop or paint? As that will make amazon think you are forging documents. You have to print the invoices and then black out the prices and then scan the invoices and send Amazon that.

[Jackra]

This is similar to a appeal posted on amazon forums “
Our account was suspended for “manipulating or forging a document”

Our first submission of the invoice in question was an edited version, in that we edited the document with Adobe software in order to block out the unit costs/totals. When we responded to the suspension email on XXXXX, we failed to correct the issue and sent a similarly edited version of the invoice. We have failed to recognize what constitutes manipulating or forging a document and we have now realized that this may be the source of the issue. Please review the attached original, unaltered invoice for our purchase in question.

We apologize for any issue we have caused Amazon and its associates.
Signed,
XXXXX
“

Originally Posted by Jackra

When you blurred the images/invoices did you use photoshop or paint? As that will make amazon think you are forging documents. You have to print the invoices and then black out the prices and then scan the invoices and send Amazon that.

Good advice right here!

Printing and then photographing is the way to go

Make sure to remove meta-data and EXIF info from the JPG when you do

[ersincemil]

Originally Posted by Beautiful

Good advice right here!

Printing and then photographing is the way to go

Make sure to remove meta-data and EXIF info from the JPG when you do

I don't think this is the issue with blurring invoices. I print the invoice, photographed with my phone then uploaded .jpg to performance team. They again said its "forged or manipulated".

After that their response to me, i again send updated POA with updated invoice this time in pdf and not photographed, didn't mention that they said they are "forged or manipulated" and they last response to me was:

"Dear,

We received your submission but do not have enough information to reactivate your account.

Why did I receive this message?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.

What happens now?
Your account will remain deactivated and we may not respond to further emails about this issue.

If you have questions about this message, policy, or the information requested above, please ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/...us/performance). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.
Sincerely,
Seller Performance Team
amazon.com
http://www.amazon.com"

What to do?

[rsot]

Originally Posted by ersincemil

I still have option to Appeal. Is there anything i can do ?

Why don't you appeal and draw out a well thought letter etc. Or maybe use services of marketplace here - amazon reinstatement?