Two-Step Verification - Photo ID needed - URGENT - eBay Suspended & PayPal Limited Forums
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  #1  
Old 01-07-2019
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Default Two-Step Verification - Photo ID needed - URGENT

Hi guys,

I can't pass the two-step verification. I talked to customer service, since the phone I registered is no longer working. The only way to disable the two-step verification is to provide the government ID to verify identity. The name I registered on Amazon is not the same name on my ID. Any one experience this and know what I should do now?

Big thanks for all your help!

Last edited by funny0529; 01-07-2019 at 08:13 PM.
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Old 01-08-2019
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Default Re: Two-Step Verification - Photo ID needed - URGENT

Gotta provide them with what they want

Creatively think outside the box or move onto another shop

Careful in the future with that two step device
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Old 01-09-2019
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Default Re: Two-Step Verification - Photo ID needed - URGENT

Quote:
Originally Posted by funny0529 View Post
Hi guys,

I can't pass the two-step verification. I talked to customer service, since the phone I registered is no longer working. The only way to disable the two-step verification is to provide the government ID to verify identity. The name I registered on Amazon is not the same name on my ID. Any one experience this and know what I should do now?

Big thanks for all your help!
So what happened? You opened a store and used a burner phone that you can't use the number now and can't get into the account? Can you switch to google authenticator?

Sorry, I don't have a solution, just trying to get a better picture of what happened
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Old 01-09-2019
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Default Re: Two-Step Verification - Photo ID needed - URGENT

You need either a matching photo ID or use the authenticator which I hope you have.

I was in the same situation because the AZ support made a mistake in updating my phone.

In the end... I had to send in an ID which did work.
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Old 01-09-2019
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Default Re: Two-Step Verification - Photo ID needed - URGENT

That's what I am here for. Waiting on an official approval, but willing to take on work in the meantime.
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Old 01-10-2019
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Default Re: Two-Step Verification - Photo ID needed - URGENT

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Originally Posted by SaiJin View Post
You need either a matching photo ID or use the authenticator which I hope you have.

I was in the same situation because the AZ support made a mistake in updating my phone.

In the end... I had to send in an ID which did work.



Was this for a real account? You mentioned authenticator also, I've been wondering - can they see through this and see the build of the phone or any other identifiable info? Have you set up authenticator for multiple accounts on the same phone? thanks
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Old 01-11-2019
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Default Re: Two-Step Verification - Photo ID needed - URGENT

it seems they can last accounts all didnt pass and i used the same phone with the auth app
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Old 01-11-2019
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Default Re: Two-Step Verification - Photo ID needed - URGENT

sorry...what was that last comment? they can see past the google authenticator? worth getting some throw away devices if so - they could also be used as prepay data plans to make a new account on and then setup user permissions...anyone think this is a bad idea? you'd have to keep the plan up to date though
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