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Suspended for Invoice + Auth. letter
 

Hi guys,
mi stealth account was suspended.
Amz request invoice and auth. letter.

I have any chance ?

Re: Suspended for Invoice + Auth. letter
 

Account Suspended after 1 week .
i sell only 20 item

Re: Suspended for Invoice + Auth. letter
 

Do you have permission to sell the items your selling?

Re: Suspended for Invoice + Auth. letter
 

No....
I Need an authorization letter.... and invoice...

Re: Suspended for Invoice + Auth. letter
 

HI AmaLock,
this is becoming a more common occurance now. Amazon are requesting such information more and more frequently. Its to prevent all the "f**es" that are on the market

Re: Suspended for Invoice + Auth. letter
 

If its an automated request for an invoice those are easier to pass than having competitors flag your listings/complain.

Submitting ⊗⊗⊗⊗ invoices these days can get you perm suspended, keep that in mind

Re: Suspended for Invoice + Auth. letter
 

Thank you all for the answers.

The account was created 9 days ago.

I think the mail is automatic and to prevent any problems because they do not accuse me of anything. They say I'm selling articles of which the authenticity is disputed but it is not about complaints or anything.

Re: Suspended for Invoice + Auth. letter
 

Is there a way to figure out if it's an automatic request?

Re: Suspended for Invoice + Auth. letter
 

What do you advise me to do?
Obviously I have no invoices and letter of auth.

Re: Suspended for Invoice + Auth. letter
 

For invoices There is no problem…but I do not know where to find a letter of auth. do you have a suggestion?

Re: Suspended for Invoice + Auth. letter
 

how would amazon know if an invoice was f@#e

Re: Suspended for Invoice + Auth. letter
 

They don't if you it was well made, but they call the number and if they cannot verify you they ask for more information and account remains suspended.

Re: Suspended for Invoice + Auth. letter
 

yeah it was a serious question...and what i mean is...lets say someone had a wholesaler with full website, phone #s etc/real invoice..amazon never called yet didnt accept invoice....how would amazon know it was f@#e...do thy send the asin police?

Re: Suspended for Invoice + Auth. letter
 

so do u know to amazon, what makes one invoice verifiable over another?

like if they dont call the wholesaler/distributor...how can they say its not verifiable u know?

Re: Suspended for Invoice + Auth. letter
 

The thing is they call in 99% of the cases so if they cannot confirm the invoice with the vendor they say that they cannot reactivate your account as they do not have sufficient information to do so. And no matter how many good POAs you send them they repeat this like a loophole 3-4 times until the account is done. Very nasty dealing with amazon these days....

Re: Suspended for Invoice + Auth. letter
 

yeah but i know they didnt call at all..i asked the distributor ...

Re: Suspended for Invoice + Auth. letter
 

Ok so you are saying that you provided legit invoice and they did no accept it? What message did you receive from them?

Re: Suspended for Invoice + Auth. letter
 

yeah real and they did not contact wholesaler..

reply was basically "was unverifiable" which doesnt make sense since they didnt try to verify...

Re: Suspended for Invoice + Auth. letter
 

Well that is strange what was their wording exactly if they cannot verify them they usually say that they do not have sufficient information to reactivate the account. Did you send POA?

Re: Suspended for Invoice + Auth. letter
 

wasnt requesting a poa...just to email invoices...my account got the "inauthentic claim" from the bots...omne of the asins i havent even sold so clearly no one can claim inauthentic haha

Re: Suspended for Invoice + Auth. letter
 

Yes they can this is a standard practice now on all new AZ accounts all accounts are bot vetted with inauthentic claim no matter if item is sold or not, once it is listed is enough. I meant what did you receive as a response after submitting the invoices to them?

Re: Suspended for Invoice + Auth. letter
 

3 times they replied with this same template canned email basically..the account is made with a real new llc under a family members info/address etc so its not even really a stealth i guess...and the invoices are real..so no clue at this point...



"We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. Please address the following concern(s):

You are offering items that may be inauthentic. A list of these items is provided below:

-------------------------------------
ASIN: ----------
-------------------------------------

Please send us the following information:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible."

Re: Suspended for Invoice + Auth. letter
 

I just had the same problem. Tried to verify with invoices and authorization letter but it says the same message. Now the account have no more appeals left so it’s basically dead. Not sure why it happened since the created invoices and letter was made exactly to the manufacturer website. Did not receive no calls either. Anyone know what I did wrong ?

Re: Suspended for Invoice + Auth. letter
 

I've had the same issue these days. It's not like I'm doing a major brand, I own the brand on another account. They just keep repeating the same exact nonsense, seems to be an issue everyone is experiencing.

"We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. Please address the following concern(s):

You are offering items that may be inauthentic. A list of these items is provided below:

-------------------------------------
ASIN: ----------
-------------------------------------

Please send us the following information:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible."

Re: Suspended for Invoice + Auth. letter
 

If you appeal 3-4 times and doesn’t go through your account is done

Re: Suspended for Invoice + Auth. letter
 

What kind of information did you send to amazon ?

Re: Suspended for Invoice + Auth. letter
 

Let’s say the brand I’m selling is xxx and I go to xxx.com and make a creative invoice stating that all products are bought from xxx.com and all the information is based on their website . how can it not be a verified supplier ?

This is what’s happening with me now

Re: Suspended for Invoice + Auth. letter
 

It could work I know many people that do that very thing

But if you want the highest rate of success, you'll need legit vendors that amazon knows of, accepting the call to confirm stock purchases

Re: Suspended for Invoice + Auth. letter
 

I summited invoices with phone number that can be verified but amazon never called