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- - Account auto suspended after claims were denied? (https://www.aspkin.com/forums/amazon/124102-account-auto-suspended-after-claims-were-denied.html)

cobaogio7

02-17-2019 10:49 PM

Account auto suspended after claims were denied?

Long story short, one of my accounts have 2 claims and they were denied, yet Amazon system still automate suspended my account due to > 1% ODR.

How do i appeal this? This is clearly a mistake from their stupid bot

byte	02-17-2019 10:58 PM

Re: Account auto suspended after claims were denied?

Open a case and explain what happened.

ryancarl

02-18-2019 11:20 AM

Re: Account auto suspended after claims were denied?

Create a plan of action

Beautiful

02-18-2019 01:19 PM

Re: Account auto suspended after claims were denied?

well worded POA addressing the cause of suspension/resolution and what steps you have already taken to make sure those 2 previous claims are unlikely to happen again, regardless if they were denied

josh	02-18-2019 05:29 PM

Re: Account auto suspended after claims were denied?

you need to completely change your POA, address the entire case differently.

Specifically answer the information they are looking for and be concise in your approach.

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