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  #1  
Old 02-17-2019
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Default Account auto suspended after claims were denied?

Long story short, one of my accounts have 2 claims and they were denied, yet Amazon system still automate suspended my account due to > 1% ODR.

How do i appeal this? This is clearly a mistake from their stupid bot
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  #2  
Old 02-17-2019
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Default Re: Account auto suspended after claims were denied?

Open a case and explain what happened.
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Old 02-18-2019
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Default Re: Account auto suspended after claims were denied?

Create a plan of action
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Old 02-18-2019
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Default Re: Account auto suspended after claims were denied?

well worded POA addressing the cause of suspension/resolution and what steps you have already taken to make sure those 2 previous claims are unlikely to happen again, regardless if they were denied
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Old 02-18-2019
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Default Re: Account auto suspended after claims were denied?

you need to completely change your POA, address the entire case differently.

Specifically answer the information they are looking for and be concise in your approach.
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Old 02-19-2019
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Default Re: Account auto suspended after claims were denied?

Visit the main Amazon seller forums, some excellent appeal templates and knowledgable sellers who will guide you through the appeal process.
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