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  #1  
Old 02-22-2019
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Default Has anyone gotten this kind of suspension?

Has anyone gotten this kind of suspension? I have had a few accounts in the past but it seems their suspensions are being worded differently and now they even say they might hold funds permanently instead of 90 days? How do I even demonstrate that I did not violate their restricted product policy? What evidence or documentation do they want? Will my funds still be disbursed in 90 days if the appeal is denied?

Quote:
Your Amazon Seller account has been permanently deactivated. Your listings have been removed from our site.

Why is this happening?
You have listed items that are not permitted for sale on Amazon.com. Items sold on Amazon.com must adhere to all applicable laws and Amazon’s policies.

How do I reactivate my account?
To reactivate your selling account, please submit evidence or documentation demonstrating that your account has not violated our Restricted Products policy.

How do I send the required information?
To submit this information, please reply to this message. You may also visit the Performance Notifications page under the Performance section of your account, find this message, and click the Appeal button.

What happens if I do not send the required information?
If we do not receive the required information your account will remain deactivated and we may permanently withhold any payments to you. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.

We’re here to help:
For information on creating your plan of action, visit the following page: https://sellercentral.amazon.com/gp/help/200370560

Has your account been deactivated in error?
- If you believe the products that caused your account deactivation are permitted for sale on Amazon, please include evidence or documentation demonstrating that your account has not violated our restricted products policy and we will investigate your concern.
- If we confirm your account has violated our restricted products policy your account will remain deactivated.
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  #2  
Old 02-22-2019
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Default Re: Has anyone gotten this kind of suspension?

Never. Amazon changes their messages sometimes.

Ive only had suspension emails stating ive broken "code of conduct" or "opened an account to bypass suspension" and a few others.

Its all the same garbage. The monkey / bot will make up what ever they want and send it as your reason.
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  #3  
Old 02-22-2019
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Default Re: Has anyone gotten this kind of suspension?

They have done it before 2018. I remember it going back to 2016 at least they just never used to tell people that’s what they were doing
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Old 02-22-2019
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Default Re: Has anyone gotten this kind of suspension?

The reason why is plain to see in the letter, unauthorized goods were listed, it seems that they will let you appeal, it took me 4 months to get an account reinstated and that was because my metrics went over 1%. You have a long road ahead of you if you are appealing the suspension.
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Old 02-23-2019
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Default Re: Has anyone gotten this kind of suspension?

Amazon have been 'permanently' holding funds for good while now.

I'd be intrigued to know the total amount of funds that they have kept is.
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Old 02-23-2019
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Default Re: Has anyone gotten this kind of suspension?

I have not seen that specific type of suspension letter yet, could be something new coming
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Old 02-25-2019
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Default Re: Has anyone gotten this kind of suspension?

I have seen several cases recently like this with the same suspension notice.

We have worked on a few of them. Reason is in the message...

once again, a good plan of action will be able to reinstate your account
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