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  #1  
Old 02-28-2019
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Default Amazon EU VAT suspension

We missed the deadline for UK VAT number submission on Amazon EU. The account was blocked and Amazon said we need to upload VAT documents to unblock it.

The problem is that they block us out of seller central at the same time! So there was no way to upload VAT docs. We tried to contact all seller related email they all transferred case to seller performance.

Seller performance told us the same thing: we need to upload VAT documents to seller central
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  #2  
Old 02-28-2019
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Default Re: Amazon EU VAT suspension

Nothing anyone here can do to help, you need to regain access to your account first.

I haven't heard of accounts being permanently locked for failing to provide VAT info but given the current stance HMRC are taking with Amazon and ebay I wouldn't put it past them.
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  #3  
Old 02-28-2019
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Default Re: Amazon EU VAT suspension

Try submitting the information to jeff@amazon.com
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  #4  
Old 03-01-2019
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Default Re: Amazon EU VAT suspension

as beautiful said, i would get this case escalated to Jeff higher escalation team.

You should be able to solve this without any issues...
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  #5  
Old 03-01-2019
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Default Re: Amazon EU VAT suspension

Best of luck OP - keep forum posted with your progress
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  #6  
Old 03-01-2019
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Default Re: Amazon EU VAT suspension

Quote:
Originally Posted by limitedaccount View Post
This is something else, I am not sure why they have suspended your account. Amazon do not suspend account just for the reason of VAT. There might be some other reason.
They certainly do, ask the thousands of Chinese FBA sellers who have been suspended once HMRC said they intended to hold Amazon (and ebay) liable for any unpaid VAT.

Amazon gave everyone 90 days to get sorted before suspending accounts, it takes about 10 days to get a VAT number so no excuses. Amazon are not budging an inch on this one, there's no workaround.

This does not explain the apparent lock-out though.
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  #7  
Old 03-01-2019
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Default Re: Amazon EU VAT suspension

Quote:
Originally Posted by Beautiful View Post
Try submitting the information to jeff@amazon.com
Good i will try! Thanks
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  #8  
Old 03-01-2019
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Default Re: Amazon EU VAT suspension

Quote:
Originally Posted by tinsoldier View Post
They certainly do, ask the thousands of Chinese FBA sellers who have been suspended once HMRC said they intended to hold Amazon (and ebay) liable for any unpaid VAT.

Amazon gave everyone 90 days to get sorted before suspending accounts, it takes about 10 days to get a VAT number so no excuses. Amazon are not budging an inch on this one, there's no workaround.

This does not explain the apparent lock-out though.
The email from amazon on the day they blocked my account, and the seller performance team email both said that i need to submit VAT to seller central to get the account reactivated.

Problem is that seller central is also blocked
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  #9  
Old 03-01-2019
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Default Re: Amazon EU VAT suspension

You should be able to submit the information via email to the escalation department

I don't see a problem getting back on with the legit docs
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  #10  
Old 03-02-2019
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Default Re: Amazon EU VAT suspension

You can email:
seller-verification@amazon.co.uk
or
vat-number-appeals@amazon.com
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  #11  
Old 03-04-2019
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Default Re: Amazon EU VAT suspension

Quote:
Originally Posted by Beautiful View Post
You should be able to submit the information via email to the escalation department

I don't see a problem getting back on with the legit docs
It's a loop now, vat team can't locate my account with email so the tell me to ask seller performance team regarding login issue.

Seller performance team says upload ur vat to seller central to get ur account reinstated.
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  #12  
Old 03-04-2019
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Default Re: Amazon EU VAT suspension

Quote:
Originally Posted by dmd View Post
tried both, they pointed towards seller performance team.
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  #13  
Old 03-04-2019
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Default Re: Amazon EU VAT suspension

If neither those emails are helping, wait til you hear back from the escalation department

You can also call into seller support and request to be transferred to a supervisor, explain the situation to them

If you don't hear anything from them I would move onto a new store
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  #14  
Old 03-08-2019
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Default Re: Amazon EU VAT suspension

Quote:
Originally Posted by Beautiful View Post
If neither those emails are helping, wait til you hear back from the escalation department

You can also call into seller support and request to be transferred to a supervisor, explain the situation to them

If you don't hear anything from them I would move onto a new store
If i ask to be transferred to supervisor on the phone, will I wait and speak to supervisor directly on the phone? Because they never call back or email back.
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  #15  
Old 03-08-2019
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Default Re: Amazon EU VAT suspension

Yes they often transfer you on the same call, and that supervisor can open support tickets that are usually looked at

Your situation is unique so they should be able to help you out
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  #16  
Old 03-29-2019
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Default Re: Amazon EU VAT suspension

Quote:
Originally Posted by Beautiful View Post
Yes they often transfer you on the same call, and that supervisor can open support tickets that are usually looked at

Your situation is unique so they should be able to help you out
I called seller support and the representative refused to hand over to supervisor, he said he can only transfer it to seller performance team, so I told him to write down I request a review from supervisor of seller performance team.

Does I help if I call seller support later and hopefully other rep. agree to arrange the supervisor for me?

Is there any phone number to reach seller performance team?
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  #17  
Old 03-30-2019
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Default Re: Amazon EU VAT suspension

Seller Performance will not take incoming calls nor make outgoing ones to sellers.

It is all done via messages - no exceptions.
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  #18  
Old 04-24-2019
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Default Re: Amazon EU VAT suspension

Quote:
Originally Posted by Beautiful View Post
If neither those emails are helping, wait til you hear back from the escalation department

You can also call into seller support and request to be transferred to a supervisor, explain the situation to them

If you don't hear anything from them I would move onto a new store
This case was solved, your suggestion works thank you!

I called into seller support and asked for supervisor but the rep. denied and said he would transfer to related team, I insist that his supervisor files a ticket to transfer my case.

Several days later VAT team contacted me, and they help unblock the login to seller central so I can finally upload VAT numbers and solve this issue.
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  #19  
Old 04-24-2019
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Default Re: Amazon EU VAT suspension

Quote:
Originally Posted by Hallow View Post
Several days later VAT team contacted me, and they help unblock the login to seller central so I can finally upload VAT numbers and solve this issue.
Great to hear.

With Amazon you do have to just keep doing the same thing over and over sometimes until they do what they are meant to do

Great result!
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  #20  
Old 04-24-2019
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Default Re: Amazon EU VAT suspension

Quote:
Originally Posted by JamesNorth101 View Post
Great to hear.

With Amazon you do have to just keep doing the same thing over and over sometimes until they do what they are meant to do

Great result!
Yeah that rep. in seller support replied to me with standard template for like 15 mins before talking to me as a human
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  #21  
Old 05-22-2019
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Default Re: Amazon EU VAT suspension

Great...

Our VAT number has been in "verified" status in seller central since March. But seller performance team is still replying with the same"Upload your VAT number to get the account reinstated"email over and over again.

We've been contacting them via direct emails, seller support transfer, UK VAT appeal team transfer, same email reply over and over again.

What should I do now?
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  #22  
Old 05-23-2019
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Default Re: Amazon EU VAT suspension

Call up seller support and explain the situation to them, they may be able to do something there and then. They will be able to give you the best advice.
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