Can anyone help with or tell me what it means .i had a competitor false report my listing as ⊗⊗⊗⊗ and got some policy violation I appealed them all and got the listings reinstated however 2 days later I got this message
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why did this happen?
We arrived at this decision because we were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.
We’re here to help.
If you need help better understanding what is causing this, please search for “Intellectual Property Violations” in Seller Central Help (
https://sellercentral.amazon.com/gp/...rnal/201361070).
How do I reactivate my account?
To reactivate your selling account, please send us the following:
A plan of action that explains:
-- The root cause(s).
-- The actions you have taken to resolve the notices of infringement or violation of Amazon’s policies.
-- The steps you have taken to prevent infringement or violating Amazon’s policies.
For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff. These documents must be authentic and unaltered.
How do I send the required information?
Submit this information at
notice-dispute@amazon.com.
What happens if I do not send the requested information?
If we do not receive the requested information, your account will remain deactivated and funds in your account may be held for 90 days or longer. Depending on your account status and activities, you may be required to complete an additional review before funds can be released. Amazon may withhold payments if we determine that your account was used to sell inauthentic or prohibited goods, commit fraud, or engage in other illegal or abusive activity.
You can view your account performance (
https://sellercentral.amazon.com/per...ag=email_block) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- iOS:
https://itunes.apple.com/us/app/amaz...er/id794141485
-- Android:
https://play.google.com/store/apps/d...id&am...;hl=en
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com
