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Cannot Access Amazon Account
 

Hi there,

About a month ago, I tried to sign-in to my Amazon account, it accepted the password at first, but after I entered the 2FA code, the next screen said that my password was incorrect.

I have tried several times to reset my password and it doesn't accept that password either. I read online that this could mean my account is "on hold" by Seller Performance; however, upon contacting them, I have not received a response. The best Seller Support has done for me is say I need to email Seller Performance...

Does anyone have an idea as to what may be happening with my account? I have thousands of units of inventory in fulfillment centres that I can't even create removal orders for if they're suspending my account permanently.

Appreciate any help or advice, thanks!

Re: Cannot Access Amazon Account
 

Sounds like your account was deleted.

Re: Cannot Access Amazon Account
 

What could cause this?

Re: Cannot Access Amazon Account
 

Any number of things, but mostly...Amz had some issue with you.

You can try email seller performance again, or email jeff if they don't respond in a few days. If all of that fails, you might have to arbitrate.

Re: Cannot Access Amazon Account
 

Yeah, that's the weird thing =/ it accepts the password initially, but says incorrect password after entering the code. It doesn't make sense. I guess I will have to take the emailing Jeff route like another user suggested.

Re: Cannot Access Amazon Account
 

did you have any issues prior to this happening with any type of complaints?

Re: Cannot Access Amazon Account
 

No, my account health was perfect. It was a brand new seller account doing decent sales, I wonder if that may have something to do with it.

Re: Cannot Access Amazon Account
 

If only they would actually answer :shhh:

Re: Cannot Access Amazon Account
 

You will have to continuously email them about getting the stock removed, I would recommend in that email giving them an address they can use for the removal order so that whoever sees the email can do it there and then.

Re: Cannot Access Amazon Account
 

I can't access the account like you. I sent identity documents and did not receive a response from them. In the end, did you get the money or account back?

Re: Cannot Access Amazon Account
 

its taking a couple/few days for them to get back to with two step related inquiries

give it a little more time