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  #1  
Old 05-06-2019
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Default Cannot Access Amazon Account

Hi there,

About a month ago, I tried to sign-in to my Amazon account, it accepted the password at first, but after I entered the 2FA code, the next screen said that my password was incorrect.

I have tried several times to reset my password and it doesn't accept that password either. I read online that this could mean my account is "on hold" by Seller Performance; however, upon contacting them, I have not received a response. The best Seller Support has done for me is say I need to email Seller Performance...

Does anyone have an idea as to what may be happening with my account? I have thousands of units of inventory in fulfillment centres that I can't even create removal orders for if they're suspending my account permanently.

Appreciate any help or advice, thanks!
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  #2  
Old 05-06-2019
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Default Re: Cannot Access Amazon Account

Sounds like your account was deleted.
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Old 05-06-2019
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Default Re: Cannot Access Amazon Account

Quote:
Originally Posted by serajin View Post
Sounds like your account was deleted.
What could cause this?
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Old 05-06-2019
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Default Re: Cannot Access Amazon Account

Any number of things, but mostly...Amz had some issue with you.

You can try email seller performance again, or email jeff if they don't respond in a few days. If all of that fails, you might have to arbitrate.
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Old 05-06-2019
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Default Re: Cannot Access Amazon Account

Quote:
Originally Posted by kitty_kat View Post
Hi there,

About a month ago, I tried to sign-in to my Amazon account, it accepted the password at first, but after I entered the 2FA code, the next screen said that my password was incorrect.
that's a new on me. As I understood it you only get asked for your 2SV code if your password is correct. i.e. it is a second line of defence, not a check on the first.
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Old 05-06-2019
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Default Re: Cannot Access Amazon Account

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Originally Posted by tinsoldier View Post
that's a new on me. As I understood it you only get asked for your 2SV code if your password is correct. i.e. it is a second line of defence, not a check on the first.
Yeah, that's the weird thing =/ it accepts the password initially, but says incorrect password after entering the code. It doesn't make sense. I guess I will have to take the emailing Jeff route like another user suggested.
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Old 05-06-2019
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Default Re: Cannot Access Amazon Account

did you have any issues prior to this happening with any type of complaints?
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Old 05-07-2019
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Default Re: Cannot Access Amazon Account

Quote:
Originally Posted by SaiJin View Post
did you have any issues prior to this happening with any type of complaints?
No, my account health was perfect. It was a brand new seller account doing decent sales, I wonder if that may have something to do with it.
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Old 05-07-2019
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Default Re: Cannot Access Amazon Account

All you can do is email seller performance and see what they say.....
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Old 05-07-2019
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Default Re: Cannot Access Amazon Account

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Originally Posted by tinsoldier View Post
All you can do is email seller performance and see what they say.....
If only they would actually answer
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Old 05-08-2019
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Default Re: Cannot Access Amazon Account

You will have to continuously email them about getting the stock removed, I would recommend in that email giving them an address they can use for the removal order so that whoever sees the email can do it there and then.
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Old 11-02-2019
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Default Re: Cannot Access Amazon Account

I can't access the account like you. I sent identity documents and did not receive a response from them. In the end, did you get the money or account back?
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Old 11-02-2019
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Default Re: Cannot Access Amazon Account

Quote:
Originally Posted by cig4rette View Post
I can't access the account like you. I sent identity documents and did not receive a response from them. In the end, did you get the money or account back?
its taking a couple/few days for them to get back to with two step related inquiries

give it a little more time
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