Updated charge method - suspended

[Canadianleaf]

Originally Posted by serajin

they did. I got the exact same message, but I'm not going to send that....they don't need my supplier information. I've sold the same brand for over a year now. I'm not some new random seller doing thousands of orders a day.

Let me know what happens, I will too about to submit.

[Canadianleaf]

Seller Perf is always so confusing. They state to contact them at seller-performance@amazon.ca but replies stating this email cant be contacted lol.

I just created a new case in my seller account and attached the docs in there.

[agent006140]

what is Perf?
if they are targeting 3 listings of your coffee product,and your supplier does not want anyone selling online,there must be some problem there.

[Canadianleaf]

Originally Posted by agent006140

what is Perf?
if they are targeting 3 listings of your coffee product,and your supplier does not want anyone selling online,there must be some problem there.

Seller Performance.

[Canadianleaf]

Should I appeal directly to the suspension or should I create a case?

The appeal option asks why you were suspended, your plan of action, etc. My account is "under review" but still says suspended.

I created a case and uploaded the requested documents.

[serajin]

Originally Posted by Canadianleaf

Should I appeal directly to the suspension or should I create a case?

The appeal option asks why you were suspended, your plan of action, etc. My account is "under review" but still says suspended.

I created a case and uploaded the requested documents.

I sent them my information and got an email this morning saying that I could continue selling. Not sure what their problem was.

[Canadianleaf]

Originally Posted by serajin

I sent them my information and got an email this morning saying that I could continue selling. Not sure what their problem was.

I appealed the suspension in my account with a plan of action with a copy of my invoice and utility bill. Today I sent an email to pq-seller-assessment@amazon.ca with a copy of my invoice.

Who / how did you send them your information? What did you send them?

[josh]

If you need help with appeal service head over to the account services section on the forum

Ensure you write a poa of which directly addresses the issues highlighted in their email. Ensure the doc you send is valid and the credit card is in your name and registered to your address

[Canadianleaf]

Originally Posted by josh

If you need help with appeal service head over to the account services section on the forum

Ensure you write a poa of which directly addresses the issues highlighted in their email. Ensure the doc you send is valid and the credit card is in your name and registered to your address

Thanks.

I submitted POA on the 16th with utility bill + invoices, confirmed the credit card was valid. Last email from seller performance was from pq-seller-assessment@amazon.ca on the 17th saying they're still reviewing my account.

I also sent the invoices to pq-seller-assessment@amazon.ca because this is what one of the emails asked of me. seller performance sent me like 4-5 emails (some being duplicates). They're confusing because they'll say send this to seller-performance@amazon.ca but this email wont accept incoming emails... Very misleading.

How long should I except to wait?

[garry9061]

Sounds like you got the typical doc request after changing the charge card, then the account has been manually reviewed and have been asked to prove authenticity.

Amazon said on the 17th they are reviewing the account so know you just have to wait. Do not send follow up emails saying' hey, just checking in....' this is unprofessional and useless.

[josh]

Also follow up emails will put your case to the back of the queue.

They need concise info addressing the issues. Wait till the review finishes

[Canadianleaf]

How long should one reasonably wait after they say they are reviewing the account? There are multiple situations of people waiting weeks, months and end up hearing no response. It does not make sense to wait unrealistic times with no idea if they will even contact you.

A summary of my account:

5/16/19

1)Update charge method
2)Receive 3 duplicate "We are reviewing your Amazon.ca seller account" emails from seller-performance@amazon.ca. They ask for: utility bill, business license (if applicable), invoices for active listings and confirm valid CC on file.
3) 10 minutes later pq-seller-assessment@amazon.ca emails me asking for invoices on 3 ASINS and my supplier contact info.

5/17/19

1) Appeal pq-seller-assessment@amazon.ca suspension in my acccount with a POA, my invoice and supplier contact info
2) Contact SP using the "contact us" tab in seller account with my invoice for the 3 ASINs, my utility bill and confirm valid CC. [case says answered but they didnt respond]
3) Receive email from pq-seller-assessment@amazon.ca "We are still reviewing your account. We will send you an email when we finish the review."

5/18/19

1) Email pq-seller-assessment@amazon.ca my invoices from my supplier for the 3 ASINs.




ALSO FYI, SP .ca email does not accept incoming emails.

[serajin]

It only took them about a day to get back to me. I just went to the contact us link after I got that email back as well.

[Canadianleaf]

Originally Posted by serajin

It only took them about a day to get back to me. I just went to the contact us link after I got that email back as well.

Did you get a "We are still reviewing your account. We will send you an email when we finish the review." email?

[serajin]

No, they didn't send me anything back until the following day, and it was just thank you the hold has been removed.

Originally Posted by Canadianleaf

Did you get a "We are still reviewing your account. We will send you an email when we finish the review." email?

[Canadianleaf]

Sent an update request to SP today through the contact us form. Confirming if pq-seller-assessment@amazon.ca got my invoice or if anything else is required.

[snow song]

I have the same issue.
Updated a new credit card, then my amazon seller account was suspended.
what should I do ?

[Canadianleaf]

Originally Posted by snow song

I have the same issue.
Updated a new credit card, then my amazon seller account was suspended.
what should I do ?

Respond with what they want. I got reinstated after maybe a week.

Also, ask for updates. Ignore the idiots on the seller forums who suggest waiting >1-3 months and not to message SP for confirmation or if they need anymore information. I asked for update and confirmation on two accounts in same situation, was reinstated within 6-8 hours after asking.

[snow song]

if I need send amazon SP the utility bill, business license and invoice ?
which information should I send to amazon ?
what message should write to amazon SP ?
can you give me a advice ?
Thanks.

[Canadianleaf]

Yeah. Respond to what they asked in email. Business license is not required. I had "two" issues on mine if u read my OP.

I created a plan of action, only gave a utility bill. I contact SP using contact us and gave utility bill + invoice for asin in question. I contact PQ team with invocie. I waited a week and contacted SP again and to confirm they got invoice and if they need anything. 6 hours later they resinsated me.

[cobaogio7]

Originally Posted by Canadianleaf

Yeah. Respond to what they asked in email. Business license is not required. I had "two" issues on mine if u read my OP.

I created a plan of action, only gave a utility bill. I contact SP using contact us and gave utility bill + invoice for asin in question. I contact PQ team with invocie. I waited a week and contacted SP again and to confirm they got invoice and if they need anything. 6 hours later they resinsated me.

i tried to sent my real paperless PDF utility bill and they respond it's illegible. I don't have a paper bill. Help please

[Canadianleaf]

try sending a different one. scan it and send it