Updated charge method - suspended

[Canadianleaf]

Image: https://i.imgur.com/4ICnDmp.jpg

"Hello,

We are reviewing your Amazon.ca seller account. During our review, you will not be able to sell on Amazon.ca.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-investigate@amazon.ca.

Please provide the following documents and confirm there is a valid credit card on file:

--Utility bill with name and address visible
--Business license, if applicable
--If you have active listings, include copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days.

You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. Please send the documents to seller-performance@amazon.ca.

Once we receive your documents, we will review them and decide whether you may sell on Amazon.ca again."



****! This was triggered when I changed my charge method. Will just a utility bill work for this appeal? Can I use the original utility bill I used when I opened this account 6 months ago? Are invoices required for active listings or can I skip this part?

[Canadianleaf]

Should I respond to this suspension here? I clicked "appeal"

[Canadianleaf]

Also just received this email from: pq-seller-assessment@amazon.ca

Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).

Why is this happening?
We are reviewing your Amazon Seller account for the reason(s) listed below. In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.

How do I reactivate my account?
To reactivate your selling account, please address the following concern(s):

You are offering items that may be inauthentic. A list of these items is provided below:

-------------------------------------
ASIN: *CENSORED*
Brand: *CENSORED*
Title: *CENSORED*
-------------------------------------
ASIN: *CENSORED*
Brand: *CENSORED*
Title: *CENSORED*
-------------------------------------
ASIN: *CENSORED*
Brand: *CENSORED*
Title: *CENSORED*
-------------------------------------

Please send us the following information:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
-- Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.ca/gp/help/201165970)
-- Policies and Agreements (https://sellercentral.amazon.ca/gp/help/521)

How do I send the required information?
Please submit this information to pq-seller-assessment@amazon.ca.

What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon. Failure to successfully appeal this decision may result in us permanently withholding any payments to you.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.ca.

Sincerely,

Seller Performance Team
https://www.amazon.ca

[Canadianleaf]

Any suggestions for suspension appeal companies?

I am not a brand owner and do not have an authorization letter either.

Super stressed right now

[Canadianleaf]

Links to other websites

[JamesNorth101]

Originally Posted by Canadianleaf

Any suggestions for suspension appeal companies?

I am not a brand owner and do not have an authorization letter either.

Super stressed right now

So you your selling items you don’t have the right to sell at the moment

Have you talked to your supplier? That would be my first stop and see what sort of arrangement they have with the rights holder and if they are an approved supplier, if so it’s possible they can help get an official letter of authorisation

[Canadianleaf]

Originally Posted by JamesNorth101

So you your selling items you don’t have the right to sell at the moment

Have you talked to your supplier? That would be my first stop and see what sort of arrangement they have with the rights holder and if they are an approved supplier, if so it’s possible they can help get an official letter of authorisation

They do not allow Amazon sales, only brick and mortar type stores. Do you except a letter of authorization is mandatory in a case like mine or would just the invoice suffice?

I also talked to this company, they stated can take my case for $2000 https://www.amazonsellerslawyer.com/services/

Im considering appealing my self with just the single invoice from my supplier with no letter of authorization. How do you think this would turn out? Any suggestions?

[Canadianleaf]

Im a textbook buyback business. I dont have a supplier and buy used textbooks directly from students. I have handwritten invoices stating I *my name* has purchased the following books on this date with the ISBN of the books I bought and a price next to them and with the students name, number, signature, address, etc. Would these be accepted by Amazon?

[SaiJin]

do NOT, I repeat, do NOT spend that money on an appeal service.
They are doing the same thing as everyone else who just send in some letters.

[Heshl]

Originally Posted by SaiJin

do NOT, I repeat, do NOT spend that money on an appeal service.
They are doing the same thing as everyone else who just send in some letters.

How do you get this documents they request?

[Canadianleaf]

Im not paying for an appeal service, I simply called a bunch to get suggestions.

My question is if handwritten invoices for used textbooks will be accepted. Appeal company stated if I explain im a buyback business who buys used books from students they will accept handwritten notes.

Is this true?

[SaiJin]

No, it's not true...

I know exactly how Amazon works specially when it comes to suspension.

I'm a brand owner with certificates from regional AND federal commissions.
And it took me a week to get my account back in order when something like this happened.

You don't have anything right now. I feel you. Truly do.

[agent006140]

you are selling used textbooks,but then you also said your supplier does not want their items to be sold on internet,just brick and mortar store.
so what is AMZN complaining,the used text books or the other which you bought from your supplier.

[agent006140]

are used text books treated differently from used books?
many of us will read a book and then list it on AMZN just to get rid of it,no one asked if we have a vendor invoice?

[Canadianleaf]

Originally Posted by agent006140

you are selling used textbooks,but then you also said your supplier does not want their items to be sold on internet,just brick and mortar store.
so what is AMZN complaining,the used text books or the other which you bought from your supplier.

Heres what happend. I changed my charge method and two things happend

1) I was deactivated and amazon requested: utilility bill and invoices for active listings

2) An additional notification to provide invoices for 3 specific asins and a authorization letter.

So there are two current issues with the account. As stated all my textbooks are bought used from students with handwritten invoices. People are saying they wont be accepted - so I am thinking of appealing just with my coffee product invoice and my utility bill.

[agent006140]

you sell coffee product?besides used text books?
what product does AMZn inquire?coffee or books?

also you ask if t will accept the utility bill from the time you open your account?
do you have a more current bill>

[Canadianleaf]

Originally Posted by agent006140

you sell coffee product?besides used text books?
what product does AMZn inquire?coffee or books?

also you ask if t will accept the utility bill from the time you open your account?
do you have a more current bill>

In the first email amazon requested invoices for all active listings. The second email amazon targeted 3 asins (coffee products). Idk if the coffee invoice would be enough to cover "all active listings".

I can get a more current utility bill, a phone bill to be specific.

[serajin]

I just changed a payment method and they suspended for the same utility bill, business license thing. I've been selling for over a year on this store, same thing, no issues at all.

[Canadianleaf]

Originally Posted by serajin

I just changed a payment method and they suspended for the same utility bill, business license thing. I've been selling for over a year on this store, same thing, no issues at all.

And were you able to fix the issue? Did you appeal and get reinstated?

[serajin]

When I say just, I mean like an hour ago. I'm sending over my power bill and business license..and waiting to see what they say.

[Canadianleaf]

Originally Posted by serajin

When I say just, I mean like an hour ago. I'm sending over my power bill and business license..and waiting to see what they say.

Same. They didn't ask for invoices for active listings?

[serajin]

they did. I got the exact same message, but I'm not going to send that....they don't need my supplier information. I've sold the same brand for over a year now. I'm not some new random seller doing thousands of orders a day.