Forum

Account on Hold
 

Amazon placed my aged seller account on hold and I can’t login for no apparent reason. It keeps saying wrong password even when correct or reset.

Credit card changed 2 weeks ago

Email changed days ago


I keep calling and no one can tell me anything they say account is on hold & an account specialist will contact me within 24 hours but they never do

There is a 40k balance that’s gone & a lot in inventory

Has anyone seen this issue before

Re: Account on Hold
 

is that stealth account?

Re: Account on Hold
 

If you can't login and you're going through a password reset issue, the shop has been blocked/deleted

It could be the card you added or something else that triggered it

Re: Account on Hold
 

Can you please tell me how to get it back?

I would really really appreciate it

Re: Account on Hold
 

Did you try to contact Amazon buyer side as if you were a buying customer and say you cant logon to place an order?

Did you do anything to the buyer side recently?

Re: Account on Hold
 

I got a reply but it’s weird because I’ve never placed a single order this is a seller account





Hello,

We have not been able to confirm the billing details for your card ending in **. Please contact the card issuer and have them send the information below to our secure fax line:

-- The billing name and address that you registered to the card.
-- The last two digits of the payment card.

You can find our fax number on the Amazon.com Help page:
https://www.amazon.com/help/addressverification

You will not be able to access your account and its Prime benefits or place orders with us until we confirm your information.

Sincerely,

Account Specialist
http://www.amazon.com

Re: Account on Hold
 

I have the same issue on my buyer account. I am just going in an endless loop. Its legit info.