| tlecaster | 07-12-2019 11:14 AM |
Amazon Seller Account temporarily deactivated
Got the suspension Mail yesterday:
How do I reactivate my account?
To reactivate your account, please send a plan of action that explains:
-- The root cause(s) of the Sales Rank & Search and Browse violation;
-- The actions you have taken to resolve the policy violation; and
-- The steps you have taken to prevent this violation in the future.
This was my Answer:
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Dear Amazon Seller Performance Team,
I am the owner of the Amazon Seller Account, and I am writing to appeal our suspension due to Sales Rank & Search and Browse violations.
The root of the issue is that we violated Amazon's Selling Policy for misuse of sales rank , by placing orders for our own Product.
Today I told my family members of to order my Product with the ASIN: xxxxxxxxx(Product Name) which lead to the deserved suspension of my Seller Account, as im guilty of violating the Seller Policy.
These are the Orders that were ordered by my family member purchased
Order# xxxxxxxxxxxxxxxxxxxx
Order# xxxxxxxxxxxxxxxxxxxx
• I have made sure that the orders that were made by my Family Members are canceled/sent back to the Amazon Warehouse.
• I closed the listing so the item can no longer appear in the Amazon.com catalog and cannot be purchased, in the meantime we focus on educating and updating my knowledge of the seller policies to avoid violating them in the future
• I will never tell any of my Family members or Friends, or any of my relatives, to order any of my Products again.
• I have taken time to read every part of the Seller Policies to make sure I do not violate them another time.
Conclusion: I have definitely learned my lesson and I take full responsibility for the misuse of the Sales Rank & Search and Browse Violation. We respectfully request that Amazon reinstate our selling privileges. Thank you for working with us to resolve this issue.
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Now I have gotten the same E-Mail again,
does anyone have advice on what else should be written in the Mail?
I've owned up all my mistakes and violations and was honest with them, now I really dont know what they want to hear | 
