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Suspended for security reason in Amazon Europe - Urgent
 

I got suspended in all european marketplaces a few days after changing the bank informations of the account (I wanted to use Transferwise to have a better exchange rate).

They said in the suspension that I was suspended for Unauthorized logins. I did a plan of action and changed the email, password and 2 Step authentification.

I sent the plan of action to all 5 marketplaces (uk, fr, it, es, de).

A week later, I receive a email from Amazon France saying that my account will stay suspended.

What can I do at this point? It's been two weeks and I have lots of inventory in FBA, and lots of money stuck. I have been selling on Amazon for 3 years and it's the first time that this happens.

Is there a way to contact directly someone that works at Seller Performance and ask him to check my account?

Did this happen to someone else? I have very good metrics, and did nothing wrong. I don't see why they would keep my account suspended.

Re: Suspended for security reason in Amazon Europe - Urgent
 

You need to address the issues present on the acccount and in the violations. If your specific with your plan then it holds more weight

Good luck

Re: Suspended for security reason in Amazon Europe - Urgent
 

I think it started after I changed the bank account informations to use Transferwise service. However, they never mentionned that in the email. They just said that I need to change the email adress.

I have already done what they asked, I sent multiple emails to all 5 marketplaces and still no answer.

Re: Suspended for security reason in Amazon Europe - Urgent
 

Welcome to the forum - all the best as you master ghost :thumb:

OP, you have some good advice to work with