Suspended for security reason in Amazon Europe - Urgent
I got suspended in all european marketplaces a few days after changing the bank informations of the account (I wanted to use Transferwise to have a better exchange rate).
They said in the suspension that I was suspended for Unauthorized logins. I did a plan of action and changed the email, password and 2 Step authentification.
I sent the plan of action to all 5 marketplaces (uk, fr, it, es, de).
A week later, I receive a email from Amazon France saying that my account will stay suspended.
What can I do at this point? It's been two weeks and I have lots of inventory in FBA, and lots of money stuck. I have been selling on Amazon for 3 years and it's the first time that this happens.
Is there a way to contact directly someone that works at Seller Performance and ask him to check my account?
Did this happen to someone else? I have very good metrics, and did nothing wrong. I don't see why they would keep my account suspended.
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