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Life outside Amazon
 

Without relying on others such as relatives or a hired person, what options do I have to address the 24 hour minimum response time required for buyer messages?

I would like to spend a large portion next year travelling, such as hiking and spending large portions of times in areas with little or no cell coverage so I will not be able to check every 24 hours.

Is there any sort of vacation type options or loopholes I can get around this 24 hour requirements (and still sell products)? (im all FBA)

Re: Life outside Amazon
 

a parakeet

Re: Life outside Amazon
 

Set up an out of office auto reply to the email address receives your Amazon CS emails

Re: Life outside Amazon
 

cant have the cake and eat it too.
AMZN is pretty nasty when one does not meet its standards.

Re: Life outside Amazon
 

Is not account health related. I have messages sit sometime days before responding. However customers dont understand you are emailing a 3rd party and they expect an answer within hours. They will leave neg feedback if you dont respond overnight lol.

Re: Life outside Amazon
 

worse they will complain to AMZN or file a chargeback

Re: Life outside Amazon
 

some are not buyers,they are just inquiring,so if he does not respond,they will just move on and buy from someone else.
It is those who have bought from him,he does not want to ignore them

Re: Life outside Amazon
 

@ agent006140 - You made 4 useless posts in the space of 1 hour on this one single thread. Not a single post has answered the OP's question. :clap:

Op - Try using the auto reply on your email and see if it does the trick.

Re: Life outside Amazon
 

There's an agency you can hire to do the work for you.

Automated repliers tend to be kinda risky. If you're making enough to cover say a small salary / subscription, they are out there. I was once looking into this.

Re: Life outside Amazon
 

In what way are they risky? Is it against TOS?

Ive come up with 2 solutions:

1) Hire someone to reply to emails, example $1 per email response or something. Instead of paying them $X per hr to check my email every day, I can have emails forwarded to them or something along those lines and if they receive one they can then reply to it (somehow). Maybe give them access to my gmail account to do this? I dont know. I def dont want them logging in to my seller account. To much to jeaporize here.

2) Auto responder of some sort.

Re: Life outside Amazon
 

can you simply respond on your phone? We answer a few hundred questions a day on our mobile devices throughout the day.

Re: Life outside Amazon
 

Thats kinda hard to do that when your in the mountains hiking with no cell reception :noidea:

Re: Life outside Amazon
 

reply in kind,you ask a question and I reply.
anyone who cares about his business should not have to ask on a free forum how to run his business,imagine if he runs a brick and mortar store and he goes fishing leaving the store unattended ?
a parakeet is good ,or a cockatoo but more expensive but loud.
You wanna comment more ?

Re: Life outside Amazon
 

I did answer his question,get a parakeet or better,you cant have the cake and eat it too,close the shop while away.
Or you can volunteer to take care of his problem,since you have so much time on your hand to read worthless useless posts!

Re: Life outside Amazon
 

Anyone can ask whatever they wish, that's their prerogative. Members like myself will take out time to help them. If you don't want to be helpful, just remain silent, rather than boosting your post count (in case you thought nobody noticed).

That is the beauty of running your business online and using FBA (Fulfilment, in case you're unaware), you're not confined to a single location.

Re: Life outside Amazon
 

i AM aware he is running FBA and wish to travel into wilderness and not wanting to get paid help or relative to take care of AMZN buyer emails.
This is a free forum,you are aware ,I can post or not post,if it bothers you ,then block me.
I OFFER constructive suggestions,a parakeet is great idea since he has no inventory and a virtual store,a virtual parakeet going around pecking/picking virtual goods is a great suggestion,OH,I AM SUCH A GENIUS,I WILL NOW LOG OFF AND REWARD MY SELF WITH A BIG JUICY ANGUS STEAK FOR LUNCH,JOIN ME,IT IS VIRTUAL OF COURSE

Re: Life outside Amazon
 

do you know the name of the agency?
I want to see what they do

Re: Life outside Amazon
 

If you usually receive some messages from buyers better to have phone and connection always