Hi all,
2 accounts have both received the same suspension on Amazon.
Account 1, Brand new- opened account, applied debit card,Left it 48 hrs, £30 payment taken, got a banner saying my account was undergoing verification and was allowed to list, created 15 ASINS.. 24 hrs later get red flag and theses messages-
{{Dear seller,
Your payments account has failed our verification process. As a result, you can no longer sell on any Amazon's UK or European Marketplaces. This decision is final and not subject to appeal.
You can access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.
If you have funds in your account, they will be available after any amounts for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. Please contact
payments-investigate@amazon.co.uk if you have questions about funds.
If you have any items stored in Amazon's fulfillment centers, you need to contact Amazon Services Europe Sarl to create a removal order within the next 30 days (
https://sellercentral-europe.amazon....tems-list.html). You can choose to dispose of this inventory of have it returned to you. If you do not create a removal order within the next 30 days, we will dispose of your inventory and you will be debited for standard removal fees.
For more information on creating a removal order or any related standard removal fees, you can contact Amazon Services Europe Sarl at any time (
https://sellercentral.amazon.co.uk/c...act-us/cmn/BLU).
Thank you,
The Amazon Payments Team
Dear Seller,
We were unable to verify the information you
provided when registering for a Selling on Amazon payment account and,
as a result, your Selling on Amazon payment account could not be opened.
Unfortunately, this means that you will not be able to continue to sell
on Amazon.
Please take appropriate steps to resolve any open
orders. Note that any amounts paid as a result of A-to-z Guarantee
claims and chargebacks may be deducted from the balance in your existing
Seller Account.
Please do not hesitate to contact Seller Support with any questions you may have:
https://sellercentral-europe.amazon....azon-form.html
Kind regards,
Amazon Payments }}
Second account is 3 months old, has started selling more the last few weeks, £2800 in the account all running well. Get a request for identity information and get asked for a bank statement which I upload, get the banner stating they are verifying 24 hours later get the red flag with the same message as above.
I have not seen this before with Amazon and was wondering if it is like ebay sometimes you have to speak to them and then they re open the account.
I have uploaded passport, bank statement, Tax Letter and utility bill to {{
https://sellercentral-europe.amazon....azon-form.html }} to ask them to take another look,
any other tips to try and get these reopened?
Who to email ect
