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selling account is currently under review
 

Hello people i have received this email from amazon today

Your Amazon selling account is currently under review, and we will be contacting you by phone with more information within 24 hours.


What happens next?

Within the next 24 hours, you will receive a phone call from the Account Health Support team to discuss your account. It is critical that we are able to speak to you to discuss the reasons for the account review and any actions required to continue selling. To ensure we can reach you, please update the phone number listed under “Emergency Notifications” at this link https://sellercentral.amazon.com/not...ns/preferences.

But the problem i live in Mauritius, and in preference i can see Canada and mexico as phone number field...

can someone guide me please, what to do when i receive this message?

Re: selling account is currently under review
 

Please DO NOT post live links on the site. Best to change http to hXXp so the link is not active.
Amazon can trace the page from once you came from.
Thanks

Re: selling account is currently under review
 

Yeah very important to answer the call, seems like policy or ip violation you needs to provide invoices etc only if you anseer3the call or they will suspend the account

Re: selling account is currently under review
 

On which number i can call Amazon please?

Re: selling account is currently under review
 

I have not found any number in the mail they have sent me :shocked:

Re: selling account is currently under review
 

domdaf, you must post something like "Warning Amazon link" before posting a direct link like in your opening post.

Re: selling account is currently under review
 

they will call on the number provided by you in your amazon account

Re: selling account is currently under review
 

sounds like you need a phone forwarding service

google soho, you should see some options

Re: selling account is currently under review
 

Thanks People! I will do what you said, hope everything gonna be ok

Re: selling account is currently under review
 

If you can call them using a burner service you can call seller support who will tell you what they want and will have the back office stop any suspension until you reply with the required info.

Do not delay as usually they suspend the account 24 to 48 hours after the message notification that they are going to call you.

As they did not suspend the account they have a concern you can work out.

Re: selling account is currently under review
 

Can only do and hope - all the best

Re: selling account is currently under review
 

Incorrect I have done it before when I missed their call, they stopped any suspension and gave me 3 days to send them a plan of action for their concern.

just go to help in your account and seller support will call you back on whatever number you leave them.

Re: selling account is currently under review
 

He needs a forwarding number to get in contact with them

Focus bro ;)

Re: selling account is currently under review
 

Hi People
Good news
It's ok now, in fact i have inform them that my country was not listed and they have given me a link to update it, once i have updated it with my phone number where my country list was listed now, they have called me in within 24 hours
They asked me for a plan which i have sent them, it's solved now, thx :)

Re: selling account is currently under review
 

I've noticed a lot of times they call you, you email them with the POA, but they still suspend you saying you never sent the POA. Regardless they freeze the funds when you get this email. Heck they freeze funds for anything and everything.

Re: selling account is currently under review
 

If you do not answer the call, they will make sure you receive a notification in the account. However, you CAN contact them comparatively easy. Just call the buyers` support and tell them that you contacted them by mistake and you need the seller support and they will transfer you.