Forum

Amazon account suspended due to gift cards legitimately bought IN STORE, lost balance
 

My worker purchased amazon cards at our local grocery store chain called Jewel-Osco. He has cards in his possession as well as store purchase receipts.

The amount was $460.

He used them to fund his amazon account and purchase some items like kids toys, boots and such.

Out of $460, only $40 was shipped. After that, he received a message that his account was suspended, and after a while, a message that the account was closed, with no refund given.

The sum in question is very significant for him and I would like to help him get the account reinstated.

I have two questions.

1. Does the money that Amazon got from these gift cards end up in the profit part of Amazon company?

2. How can we realistically prove his case. He is a legitimate human being, bought cards from a legitimate store for cash, and ordered goods of general nature.

Thanks

Re: Amazon account suspended due to gift cards legitimately bought IN STORE, lost bal
 

Yeesh, what a mess, sorry!

At least this may be one of those rare-on-these-boards (!) cases of a personal account getting shut down in the course of making legitimately-paid-for purchases for personal use.

If that's the case DEFINITELY reach out to amazon; ask for their arbitration department; bang on doors; you have nothing to hide!

If that's not the case, ymmv: the following post (mine) has a link to amazon's gc rules, and another link to an article that commiserates: https://www.aspkin.com/forums/amazon...ard-rules.html

good luck!

Re: Amazon account suspended due to gift cards legitimately bought IN STORE, lost bal
 

Placing to many order togeather seems like caused this issue, always goes slowely

Re: Amazon account suspended due to gift cards legitimately bought IN STORE, lost bal
 

Jewel/osco is a reputable supermarket chain and drug store,why dont you tell them there is a problem with AMZN and who should you discuss the issue with,I am sure they want to know as well.

Re: Amazon account suspended due to gift cards legitimately bought IN STORE, lost bal
 

Welcome to the forum OP - all the best as you master ghost :thumb:


Have your worker call up Amazon and attempt for customer service assistance

Re: Amazon account suspended due to gift cards legitimately bought IN STORE, lost bal
 

1.if the card is no good,or suspended,AMZN claims no money,nada,only if AMZN tries to cash in.
2.go back to the store and ask them to look into it,if he is telling the truth,he cant be the first .

Re: Amazon account suspended due to gift cards legitimately bought IN STORE, lost bal
 

If you believe everything is legit, you can call amazon and see if there's a way to get the account back or at least figure out what's wrong with these cards.

Of course you should go talk to the store you bought it from as well.