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Amazon ACC Suspended due to IP and Trademark claims
 

Great Stealthers,

Sad story for my stealth account:

My Amazon UK with other 4 EU markets were suspended on April 14 due to a few IP and Trademark claims from the customers I've gotten in the past few months.

The story is sad, but not dramatic, while I've consciously waited for the suspension to come... That night was a full moon and I've prophesied my destiny. The next morning I woke up with my suspended account... :violin:

So I've appealed once through email and once through the notification that Amazon sent me to my seller central - GOT NO RESPONSE.

I've admitted to Amazon that it was my fault that I've added some IP products to my inventory, tried to not conceal anything... But I've had no evidential documents to submit. Just admitted my guilt, explained the root of the cause, and the further step how I will prevent it from happening again.

Do you think I should spam them or just wait until they will come with the answer that my account will not be reinstated?

I know this is a serious issue and probably my account will not be reinstated, but the $ is also frozen in that account. And ofc I want to get it back.

Do you think it's possible to get your money back after 90 days will pass?

Anything else I should know before I've contacted them for the third time?

Thanks in advance, folks.

Re: Amazon ACC Suspended due to IP and Trademark claims
 

Welcome to the forum - all the best as you master ghost :thumb:


IP and Trademark claims? Those are rough...you might not see the money ever...hopefully not but just saying due to AZ history

Re: Amazon ACC Suspended due to IP and Trademark claims
 

Hey tinsoldier! Thank you for your reply.

Actually I took one of the templates that I found best on the main AMZN forum and I've fitted my issue to it. I've scheduled the reported ASINs, but did not talk about exact products that violated the IP, only about the whole issue and what I will do to prevent it from happening again.

Firstly I've appealed to notice-dispute(eta)amazon.co.uk - No response for more than two weeks. Then after a week, I've sent my appeal to the "Appeal" button in my seller central - SAME.

A few hours ago I've found that there is an email after suspensions due to trademark/copyright claims - notice-request-dispute(eta)amazon.co.uk and have sent it the same appeal to it.

Anything else or I just wait?

And yes, this is my first suspension related to IP claims.

Re: Amazon ACC Suspended due to IP and Trademark claims
 

Thanks man, hopefully, this obscurity will end soon. :behindsofa:

Re: Amazon ACC Suspended due to IP and Trademark claims
 

You can try to contact Josh on this forum- it helped me with a similar issue. Hope you will sort it out!

Re: Amazon ACC Suspended due to IP and Trademark claims
 

Another day, folks! Today I've got the response from Amazon notice-request-dispute. As I've expected they are asking me to provide more details, structured POA that includes evidential documents...

I'm adding the letter they have sent me:

I've got an offer from one of the approved sellers from this forum offering his services: 299GBP for POA and 199GBP for INVOICES and AUTHORISATION LETTER.

Do you think it's a fair price?

*Is it possible to go through without providing any invoice with that authorisation letter?

Re: Amazon ACC Suspended due to IP and Trademark claims
 

I am in the same situation since March 5! Didin't even get customer complaints, Amazon straight up sent me an email saying 3 of my items are suspected of being 'inauthentic.'

I basically told them that I was not asked for invoices when listing the items, that I sourced my items from retail and cannot provide the kinds of invoices they are asking for. 3 appeals like this later and no response. My removal orders are marked as 'delivered' but I have not seen any sign of them either.

Any updates on your situation?

Re: Amazon ACC Suspended due to IP and Trademark claims
 

Hey there again!

I was away for a few days trying to fully manage the second appeal for Amazon. I've just sent them a greater detail of what happened and what I will change to not violate any IP policies and laws ever again.

I don't expect too much, but I will let you know about their response as soon as I'll receive their message.

Good luck to both of us ;)))

Re: Amazon ACC Suspended due to IP and Trademark claims
 

did you ever get re-instated?

Re: Amazon ACC Suspended due to IP and Trademark claims
 

OP has not been active in quite sometime so I doubt any response is coming.

Re: Amazon ACC Suspended due to IP and Trademark claims
 

Super old thread..... if you got a question for yourself, just open a new thread and we'll help