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section 3 of Amazon’s Business Solutions Agreement
 

WHO CAN HELP WITH THIS?

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed and pending orders have been canceled.

Why is this happening?
We have taken this measure because information available to us indicates that you used a payment method that we are not able to verify. Please review Amazon’s policy regarding the Amazon Seller Code of Conduct

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate your authorization to use the credit card on file in your account.

How do I send the required information?
Submit this information to seller-performance@amazon.ca.

Re: section 3 of Amazon’s Business Solutions Agreement
 

josh in the account services section can help you with an appeal - he just did one for me.

Re: section 3 of Amazon’s Business Solutions Agreement
 

Okay thanks

Thanks

Re: section 3 of Amazon’s Business Solutions Agreement
 

Hope it works out fatfarmer :)

Re: section 3 of Amazon’s Business Solutions Agreement
 

Send them email on the email address they given they will write you back what they need, seems like issue with your card, you maybe needs to change it and then write to them

Re: section 3 of Amazon’s Business Solutions Agreement
 

Haven't seen that one yet, is this on the Canada platform?

Re: section 3 of Amazon’s Business Solutions Agreement
 

I cannot even login on that account anymore. And I’m unable to send an appeal as a result.

Re: section 3 of Amazon’s Business Solutions Agreement
 

What are you getting when logging in? "We don't have a seller account associated with this email address"?

Re: section 3 of Amazon’s Business Solutions Agreement
 

Sounds like account has been deleted

Re: section 3 of Amazon’s Business Solutions Agreement
 

what payment method were you using?

Re: section 3 of Amazon’s Business Solutions Agreement
 

Help us protect your account
We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.



Anytime I try to contact them via email seller support, I’m asked to login into the account which I’m unable to.

Re: section 3 of Amazon’s Business Solutions Agreement
 

Some random vcc I have no access to.

Re: section 3 of Amazon’s Business Solutions Agreement
 

I am having the same issue. I cant login to request any kind of assistance. Were you able to solve your issue? Please let me know if someone else had similar issue and how they solved it, thanks.

Re: section 3 of Amazon’s Business Solutions Agreement
 

Wasn’t able to resolve it, it’s been over 6 months now. Just forget that account and move on.