section 3 of Amazon’s Business Solutions Agreement

fatfarmer · #1 07-15-2020

WHO CAN HELP WITH THIS?

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed and pending orders have been canceled.

Why is this happening?
We have taken this measure because information available to us indicates that you used a payment method that we are not able to verify. Please review Amazon’s policy regarding the Amazon Seller Code of Conduct

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate your authorization to use the credit card on file in your account.

How do I send the required information?
Submit this information to seller-performance@amazon.ca.

stsang14 · #2 07-16-2020

josh in the account services section can help you with an appeal - he just did one for me.

fatfarmer · #3 07-16-2020

Okay thanks

Thanks

rsot · #4 08-08-2020

Hope it works out fatfarmer

e2free · #5 08-08-2020

Send them email on the email address they given they will write you back what they need, seems like issue with your card, you maybe needs to change it and then write to them

Beautiful · #6 08-08-2020

Haven't seen that one yet, is this on the Canada platform?

fatfarmer · #7 09-06-2020

I cannot even login on that account anymore. And I’m unable to send an appeal as a result.

walkingupwards · #8 09-06-2020

Quote:

Originally Posted by fatfarmer

I cannot even login on that account anymore. And I’m unable to send an appeal as a result.

What are you getting when logging in? "We don't have a seller account associated with this email address"?

rsot · #9 09-06-2020

Quote:

Originally Posted by fatfarmer

I cannot even login on that account anymore. And I’m unable to send an appeal as a result.

Sounds like account has been deleted

agent006140 · #10 09-06-2020

what payment method were you using?

fatfarmer · #11 09-06-2020

Quote:

Originally Posted by walkingupwards

What are you getting when logging in? "We don't have a seller account associated with this email address"?

Help us protect your account
We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.

Anytime I try to contact them via email seller support, I’m asked to login into the account which I’m unable to.

fatfarmer · #12 09-06-2020

Quote:

Originally Posted by agent006140

what payment method were you using?

Some random vcc I have no access to.

pleasehelp123 · #13 11-26-2020

Quote:

Originally Posted by fatfarmer

Help us protect your account
We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.

Anytime I try to contact them via email seller support, I’m asked to login into the account which I’m unable to.

I am having the same issue. I cant login to request any kind of assistance. Were you able to solve your issue? Please let me know if someone else had similar issue and how they solved it, thanks.

fatfarmer · #14 11-30-2020

Quote:

Originally Posted by pleasehelp123

I am having the same issue. I cant login to request any kind of assistance. Were you able to solve your issue? Please let me know if someone else had similar issue and how they solved it, thanks.

Wasn’t able to resolve it, it’s been over 6 months now. Just forget that account and move on.