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Amazon Lost my Shipment
 

Hello, Amazon Lost our 4 Pallet Shipment,
Sent with Amazon Partnered Carrier, (Estes)
After awhile Shipment was not checked in, Called Estes and got a Delivery Confirmation PDF showing that it was Delivered to AMZ, On the case I sent the BOL, Shipment confirmation, All Invoices to each item.

Opened the Case on June 29th,
Did not get a reply from an actual rep until July 19th, asking that I write the ASIN next to each item. Submitted it the next day Etc.
The case is still open and the case is just being updated from amazon every 2 to 3 days saying
"Greetings from Amazon,
I wanted to touch base with you on your inquiry about the shipment: _____. We are continuing to research this issue and will update you as soon as any additional information is available. We appreciate your continued patience.
Thank you for selling with Amazon,"

Its been 3 Months and have not had a resolution, In my case what would you guys do,
Ive only been selling for alittle under a year now, so any help would be greatly appreciated..

Can I hire someone?
How can I get movement on this,

Thank you



On JULY 13th - They replied - I wanted to touch base with you on your inquiry about the shipment: FBA15MJ0Z9BP. We are continuing to research this issue and will update you as soon as any additional information is available. We appreciate your continued patience.
July 14th - I replied on the Case with more info and requesting update,
July 15th - They Replied with same message
Today, July 17th - They Replied with same message...
In my situation, What would you guys do, Keep waiting or Ive heard about reaching out to Jeff's team.. Please help. Thank you

Re: Amazon Lost my Shipment
 

I would write to them again, explaining the delay is unexceptable and that you are copying jeff@amazon.com with the details if nothing happens in the next 7 days and then copy copy Jeff’s team in if they do not resolve the issue

Re: Amazon Lost my Shipment
 

Best of luck OP with degsey69 additional info :)