Add documents?? velocity review

[user3657]

just got hit with a deactivated for a velocity review. Im pretty sure I know what caused it and am planning on a POA, however when I am going through the steps on the second step it says "Add docum*ents".

I am still gathering my thoughts and getting a POA so I dont want to hit next yet but do you know what is required for documents?

And also is it a POA or just answering business questions? The email says a POA but the appeal button is just asking questions so far(again I dont want to continue and it not let me go back). I am going to call them tomorrow to confirm the reason. A health specialist did call me but rang like 2 times so I couldnt pick up intime! Always answer your calls from Amazon!

[SaiJin]

Didn't they ask you what kind of documents they want?

Is this your first time giving them a document? If so most likely a utility bill or ID

[user3657]

Originally Posted by SaiJin

Didn't they ask you what kind of documents they want?

Is this your first time giving them a document? If so most likely a utility bill or ID

I havent completed the appeal online yet...The first page is just sales questions, then it says step two is add documents. without me proceeding to step 2, just wondering what docs they are looking for. i plan on sitting down later on and doing the entire appeal.

[Beautiful]

Likely they want product invoices, check your email you should probably see another message about requesting more information

[jungy69]

How much sales do you need to trigger a velocity review?

[user3657]

Originally Posted by Beautiful

Likely they want product invoices, check your email you should probably see another message about requesting more information

The email says they need a POA for why this happened...then the actual online appeal seems like they just want business info.

Hello,

We attempted to reach you by phone to discuss the status of your account.

As a result of these issues, your Amazon selling account has been temporarily deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your current sales volumes are not supported by buyer feedback or an established sales history. As a result, we are reviewing your Amazon.com seller account.
Learn more about Amazon’s Velocity Limits and Account Reviews at: https://sellercentral.amazon.com/gp/help/G200320980

How do I reactivate my account?
To reactivate your selling account, please send a plan of action that explains:

-- The root cause(s) of the Velocity Limits and Account Review policy;
-- The actions you have taken to resolve the policy violation; and
-- The steps you have taken to prevent this violation in the future.

[user3657]

im just wondering if i should wait till my ODR drops before proceeding?

[Good_Guy]

Originally Posted by user3657

im just wondering if i should wait till my ODR drops before proceeding?

Hey. Did you get yout account back?
If so - how long was the review?

[user3657]

Yes, My goal was to wait till my ODR dropped before I proceeded with the review...however about 4 weeks later Amazon just emailed me and said their review is complete and I can start selling again and released my funds....i believe 2 days before thanksgiving! Life is good.

[Redman]

Originally Posted by user3657

Yes, My goal was to wait till my ODR dropped before I proceeded with the review...however about 4 weeks later Amazon just emailed me and said their review is complete and I can start selling again and released my funds....i believe 2 days before thanksgiving! Life is good.

I know this is old but hopefully you're still around and remember... So to clarify, did you not send anything? You just waited and they removed the suspension off of your account all on their own?

[SaiJin]

Originally Posted by user3657

Yes, My goal was to wait till my ODR dropped before I proceeded with the review...however about 4 weeks later Amazon just emailed me and said their review is complete and I can start selling again and released my funds....i believe 2 days before thanksgiving! Life is good.

Amazon is that bi polar partner in your life that nags on you every day and when it's silent you start wondering what's wrong lol