Hi
I sign in Amazon seller from Turkey. I sign in March 27th 2020. I making dropshipping.
Yesterday I listed 50 item on my store. I used third-party tool called Extenship.
2 hours later Amazon send me an Email and suspend my Amazon Seller Canada account.
I didn’t sell or buy a thing. Just list items.
I only can send invoices, receipts documents. Amazon’s “Reactivate your account” page doesn’t let me write and send an appeal letter. I havent any invoices, receipts documents.
So how can I send an appeal to Amazon?
Should I send any invoices, receipts document? (I haven’t any, so make it up?)
Or should I send my appeal as an document?
Can you share a draft of an appeal letter with me or how can I write it?
Thank you for your concern.
Here is Suspension Mail From Amazon:
Hi,
Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).
Why is this happening?
In accordance with Section 3 of Amazon’s Business Solutions Agreement, your account has been deactivated because you are offering items that may be inauthentic. A list of these items is provided at the end of this email.
In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.
The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
Amazon Anti-Counterfeiting Policy ((
https://sellercentral.amazon.ca/gp/help/201165970)
Policies and Agreements (
https://sellercentral.amazon.ca/gp/help/521)
Amazon Services Business Solutions Agreement (
https://sellercentral.amazon.ca/gp/help/1791)
How do I reactivate my account?
To reactivate your selling account, please send us the following information for the ASINs listed at the end of this email:
Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
Contact information for your supplier, including name, phone number, address, email, and website.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (
https://sellercentral.amazon.ca/gp/c...fications.html).
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon. Failure to successfully appeal this decision may result in us permanently withholding any payments to you.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to
payments-investigate@amazon.ca
We’re here to help
You can get help creating your plan in Seller Central Help (
https://sellercentral.amazon.ca/gp/help/200370560).
You can view your account’s performance at (
https://sellercentral.amazon.ca/perf...d?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (
https://itunes.apple.com/ca/app/amaz...794141485?mt=8) or Android (
https://play.google.com/store/apps/d...le.android&hl…) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
ASIN: B00125KXGI
Brand: Bostitch
Title: Bostitch Personal Electric Pencil Sharpener, Blue (EPS4-BLUE)
ASIN: B0027AEANE
Brand: General Pencil
Title: General Pencil Masters Brush Cleaner & Preserver, 1 Pack, Clear
ASIN: B003UVL3RK
Brand: Faber Castell
Title: Faber-Castell Grip Trio Pencil Sharpener
Three ASIN - Product Authenticity Suspend 
