OTP Login Issue with Amazon

[mrjosh99]

Alright. Need your expert help and insight.

I am able to login to sellercentral via my computer at home. Literally been cruising for years now with no problem. Whenever I had an OTP request, I've been able to open the authenticator app and provide the code.

Here's the issue. I got a new phone. I went to install the Amazon Seller App on the new phone, but I got the request for an OTP (one-time password). PROBLEM. The authenticator app didn't save the code from when I transferred from my backup. ANOTHER PROBLEM. The phone number (to send the OTP code as an alternate option) is an old number (that I don't have). I was able to have customer service update my phone number to the new one...but it didn't update the OTP security side.

Why can't they send the OTP to my email like they have in the past?

Three other questions...
1. Right now, I don't have to provide an OTP to log into my home computer. But let's say I move out of state. I use the same router, same internet service provider, same computer...but login at a different location...will it require OTP on the home computer I've always used (since I trusted the device)?

2. I'm guessing this means I can never change computers ever?? Because I won't be able to get an OTP for the new device right?

3. WORST CASE SCENARIO: IF I provide my driver license for verification and remove OTP, will that cause any issue to my seller account status? Linking etc?

This curveball came out of nowhere. Trying to be proactive and not get locked out (and thus use driver license verification as a hail mary) if I don't have to.

Thank you for your help!!

[e2free]

After sometime they will ask you to enter code even on your existing pc, you can either transfer the app of auth to new phone or if you have qr code then you can get into new phone,

As long as dL matches the account info you can get it disabled

[mrjosh99]

That's the problem. Can't get a new QR code unless I go into my security setting which I need an OTP for.

My only concern with driver license verification to remove 2-step security factor is that my nickname is on the account (Markus). My legal name on my driver license is Josh Mark Doe. Will that cause an issue? Will they reach out to me first?

[mrjosh99]

So does anyone know the process when Amazon verifies a driver's license to remove 2-step verification temporarily? Is it collaborative between Amazon and me? Or is it pretty short and non-responsive with automated responses?

[e2free]

Originally Posted by mrjosh99

So does anyone know the process when Amazon verifies a driver's license to remove 2-step verification temporarily? Is it collaborative between Amazon and me? Or is it pretty short and non-responsive with automated responses?

I noticed its not they check the id properly last time I sent even expired id and they still removed the otp

[mrjosh99]

Originally Posted by e2free

I noticed its not they check the id properly last time I sent even expired id and they still removed the otp

Thanks! That's helpful. How long did you have to wait for them to remove OTP after you sent in your DL copy?

I'm concerned because my middle name is on the account. My license shows my full name along with my new home address. I can't remember if I updated my buyer's account to that new address or not (before the 2-step verification went into place). Because I never use the buyer account. I just know my seller account address shows my new address. Hoping that checks out and the the verification process isn't too laborious.

[SaiJin]

If you got a DL, just give that to them to reset everything and you'll be good to go

[mrjosh99]

Question for e2free or SaiJin...or anyone else who might know...

How long did you have to wait for them to remove OTP after you sent in your DL copy?

[e2free]

Originally Posted by mrjosh99

Question for e2free or SaiJin...or anyone else who might know...

How long did you have to wait for them to remove OTP after you sent in your DL copy?

Normally 24 hours