Amazon wants child product certificate for an age 18+ years old collectible figure that’s licensed. I explained to them it’s clearly 18+ but the monkey on the other end can’t understand. My supplier emailed them and of course they won’t respond either
My supplier doesn’t have the docs cause clearly it’s already compliant , what can I do? Anyway to get through to the amazon monkeys?
The complete step-by-step guide to get back to selling today!
I escalated the case and it’s still pending. They insist an adult product needs a child certificate. Supplier is small and local it, will hurt us both if Amazon stops sales
You shouldn't have to, but the monkeys at Amazon don't care, and if you keep reopening tickets for some reason you are the one that gets suspended even though they made the mistake.