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Seller central account hacked. Best way to get back?
 

Hey guys!

I was using a VPS for my seller central account and it looks like somebody hacked it and changed the email I use to login and now I can't login. Has anybody ever experienced this before? Is there a way to get my account back? I've already emailed seller central support and they're telling me to email them from my seller central account email.

Please lmk if you guys have any ideas.

Thanks guys!

Re: Seller central account hacked. Best way to get back?
 

So the only way is to call them and get them to reset everything by giving them your passport or DL .

Then once you do so, you login and activate 2FA.

Why are you using VPS btw?

Re: Seller central account hacked. Best way to get back?
 

Thanks for your response! Do you know any number I can call? The numbers I found over the internet couldn't help me.

I was using a VPS cause I already have an Amazon seller central account on my computer (got the 2nd dropshipping violation resulting in FBM suspension).

Thanks again!

Re: Seller central account hacked. Best way to get back?
 

Welcome to the forum dude19 - all the best as you master ghost :thumb:


Are your items still up for sale? I wonder if you actually got hacked or your account has been banned/suspended by AZ - AZ deleting accounts often results in e-mail/pw not working to log into the account...

Re: Seller central account hacked. Best way to get back?
 

Hi, thank you.

So it's an account I bought off of flippa. It had a private label product listed as fba, but I don't see any products listed on the account now when I view the storefront.

Why would amazon ban or suspend the account?

Re: Seller central account hacked. Best way to get back?
 

that's unfortunately

like the advice you received that's the only way to recover the shop

sucks to hear but this is one of several reasons VPS should be avoided

Re: Seller central account hacked. Best way to get back?
 

What's better than using a VPS? Is a VPN a better option to login to several amazon seller central accounts?

Re: Seller central account hacked. Best way to get back?
 

Your own system/dedicated laptop with a hotspot if you're in the US is the best setup

Adding a VPN instead of the hotspot is 2nd best setup

VPS is extremely risky for the reason you described + it has bad fingerprinting

Re: Seller central account hacked. Best way to get back?
 

You can use a VPN or residential IP, but no VPS.

Re: Seller central account hacked. Best way to get back?
 

You wrote "got the 2nd dropshipping violation resulting in FBM suspension" - it is possible that Amazon simply deleted the account without letting you knoq

Re: Seller central account hacked. Best way to get back?
 

Well once the person doesn’t know your previous bank acc number, they cannot add a different acc to it and withdraw ur money and they certainly cannot sell either because that money will still be deposited to acc… it’s a waste of time for them. Only that you just lost your account

Re: Seller central account hacked. Best way to get back?
 

Thanks for the responses guys!

What happened was when I made too many changes to the account (including the main email), amazon flagged it as suspicious and reverted the changes. They sent an email to the main email which I did not have access to, so I had to get access to it from the buyer.

All is well now. Thanks again guys!

Re: Seller central account hacked. Best way to get back?
 

you cannot change info on the account specially on amazon.

They are very touchy about that. They'll think the account is hacked

Re: Seller central account hacked. Best way to get back?
 

Logging in to seller account with VPN is fine. I use socks sometimes with a vpn, the only difference is speed, it might slow down because your connecting to multiple places to get to your destination.

As for hacked account, if you have attached SMS verification, try to get the code from there.