Does Amazon accept retail receipts as proof of authenticity?

[TowelKing]

Has Amazon changed the rules regarding counterfeit appeals? I do a lot of Online Arbitrage and I only purchase my inventory from well known stores. There are no invoices since I'm buying retail but all of my orders can be fully verified.

I used to be able to remove counterfeit complaints with these retail order IDs as long as all the information matched, a fully annotated receipt usually did the trick.

Now I'm being told Amazon will only accept invoices. Does anyone know how to fight this?

[rsot]

Maybe worth reaching out to sellers of reinstatement services in the marketplace section here for some insight

[DuSpast]

From my side, since they do it via Seller Central and not email anymore my invoices who worked before and are 100% correct and real are almost not working. Really difficult.
I also have a current problem were my invoice was accepted on August this year and in October they requested again some invoices and I send them they same ones and they were declined. So stupid

[Beautiful]

Receipts can work sometimes if you're persistent - but normally they want commercial grade invoices

[Phd]

Originally Posted by Beautiful

Receipts can work sometimes if you're persistent - but normally they want commercial grade invoices

Use one of your commercial invoices.
Just edit it. Change one of the products to the one in question.

Worked many times for us.
Use Adobe Acrobat pro to edit a PDF. It's as easy as changing a word document.

PhD