How to appeal missing units from inbound shipment?

[DemeoRoy]

For the past 6-months, all of my shipments have been checked-in as much as 10-15% less than expected. Theres nothing I can do, apart from wait and reconcile them all.

I.e. a 5000 unit shipment will get checked in as 4500, and I have over 150 shipments that need to be reconciled, all missing units.

Now, it's time to start reconciling and the problem is that I opened a case on the first shipment with the invoice and stamped POD, but they asked for more documentation, which is ridiculous. I've literally provided them what they need, a stamped Proof of Delivery AND invoice.

They've asked for "2. Invoice for all the units that were sent to Amazon in the last six months prior to this shipment".

Is this a serious question? Are they purposely trying to make it impossible so I cannot claim a reimbursement? We've send in close to 500,000 units over the past 6 months...it would be difficult to gather all of the invoices, some impossible because we bought it from local wholesalers who don't provide invoices.

Am I wording it wrong? Is there some line from the T & C that I have to include in the appeal which automatically grants the reimbursement?

Please share your thoughts!

[agent006140]

I assume 'they' means AMZN,you may want to go to AMZN site and ask other sellers.
Did you ship the goods to AMZN yourself or your supplier?
How do you know if the content quantity is as stated?

[SaiJin]

Originally Posted by DemeoRoy

For the past 6-months, all of my shipments have been checked-in as much as 10-15% less than expected. Theres nothing I can do, apart from wait and reconcile them all.

I.e. a 5000 unit shipment will get checked in as 4500, and I have over 150 shipments that need to be reconciled, all missing units.

Now, it's time to start reconciling and the problem is that I opened a case on the first shipment with the invoice and stamped POD, but they asked for more documentation, which is ridiculous. I've literally provided them what they need, a stamped Proof of Delivery AND invoice.

They've asked for "2. Invoice for all the units that were sent to Amazon in the last six months prior to this shipment".

Is this a serious question? Are they purposely trying to make it impossible so I cannot claim a reimbursement? We've send in close to 500,000 units over the past 6 months...it would be difficult to gather all of the invoices, some impossible because we bought it from local wholesalers who don't provide invoices.

Am I wording it wrong? Is there some line from the T & C that I have to include in the appeal which automatically grants the reimbursement?

Please share your thoughts!

when did you reconcile these?
And did they ask for more documentation for ALL the shipments you filed lost?

[e2free]

It is getting crazy, recently they asking more and more, provide them what they asking only the solution

[alekov]

Interesting, same thing is happening to us. 90% of the shipments are missing units.. extremely frustrating as it is expensive inventory. They refuse most documents and invoices. Loosing thousands of $$ and no way to fix it. Tempted to stop using FBA all together. It's happening to even a shipment of 8 units and they received 3. Are you kidding me? One shipment they received 0. Like they opened the box and it was empty inside?? lmao. It's the usual Amazon bull****