So this ghost account is about 3-4 years old, doing very well selling mostly retail arbitrage. (I know, horrible idea but profitable). All FBA none Seller fulfilled.
2,400 orders with 0 defects or problems for the last 365 days. Two ASINs get hit with a counterfeit complaint (pretty normal for well known brands, usually scammers). One product was ordered twice, one person returned it, complaining it was too large for them, item inspected by Amazon FBA and deemed "Sellable" put back in our inventory. Second person bought same item a month later, never returned it or complained but I assume he maybe sent a message to Amazon about it, who knows. We can't see which one of the two customers complained and what they said. Item got dinged with inauthentic somehow.
Another ASIN, sold 5 units, 2 got returned. One stated too large size, returned it. Another person complained "defective" and returned it, Amazon FBA inspected the item and deemed "Customer damaged" and is holding the unit.
We assume this second customer complained "Inauthentic" and returned some BS old item they had and kept our $500 item.
Now Amazon is requiring invoices, and has shut down the sales of all of our inventory from that name brand. We tried providing several invoices, however, the shipping info didn't match the account address and name (ghost account) so I photoshopped just the address/name. Received response "cannot use invoices because name of purchaser and address do not match account details". This means they called the name brand and verified the invoices, and even the name address. I tried telling them that we use several buyers to go purchase from the brand and they use their own purchaser accounts, Amazon didn't take that.
Tried sending store receipts without any shipping info as it was picked up in person, they didn't take those either.
Now they sent us a message stating we have 5 days or our inventory will be destroyed, money held, and account suspended etc.
Any ideas?
Here are their messages:
"We are writing to follow up on the email we sent you 25 days ago regarding the authenticity of the ASIN(s) listed below in your Fulfillment By Amazon (FBA) inventory. Please reply to this email within 5 days, otherwise your inventory listed below will be destroyed in accordance with the Unsuitable Inventory Investigations Policy.
Your response should address all of the following ASIN(s):
Why is this happening?
We are considering this action because we have determined that your inventory may be counterfeit. The sale of counterfeit products is strictly prohibited and items sold on Amazon must adhere to all applicable laws and Amazon policies.
Failure to abide by these policies may result in loss of selling privileges, funds being withheld, destruction of inventory in our fulfillment centers, and other legal consequences.
How do I demonstrate authenticity?
In order to demonstrate the authenticity of your inventory, please provide supply chain documents that demonstrate your inventory are genuine products. A plan of action is not necessary and there is no required format for your response. Please submit documents such as:
-- Invoices and receipts. You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
-- Supplier information including supplier name, supplier phone number, supplier address, and website.
-- Item descriptions.
-- Item quantities.
-- Import or export documents such as bills of lading, commercial invoices, and packing lists.
-- Brand letters authorizing your use of trademark, design, patent, or copyright.
You should only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I send the required information?
Within 5 days of this notification, submit this information to mailto:inventory-appeals@amazon.com.
What happens if I do not send the requested information?
If within 5 days we do not receive the requested information or if you are unable to demonstrate the authenticity of your products, the relevant inventory under review may be destroyed.
We are here to help:
If you have questions, please review the following policies on Seller Central:
-- Unsuitable inventory investigations policy at
https://sellercentral.amazon.com/gp/...4YYXNDRW9BSZEN
-- Amazon Anti-Counterfeiting Policy at
https://sellercentral.amazon.com/gp/help/201165970
Has this review been conducted in error?
-- If you believe the products that are under review are authentic, and are permitted for sale on Amazon, please include evidence or documentation demonstrating that your account has not violated our policies listed above and we will investigate.
-- If we confirm that your products do not violate our policies, we will release the inventory to you upon completion of our review.
Sincerely,
Amazon Services
http://www.amazon.com"
and
"We received your submission but do not have enough information to address the issues with your listings at this time.
Please send the following information for the items listed at the end of this email:
--- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Item descriptions (for ease of our review, you may highlight or circle the ASIN(s) under review)
-- Item quantities
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I submit the required information?
To send us the required information, please visit your Account Health page in Seller Central and click on the appeal link next to the impacted ASIN:
https://sellercentral.amazon.com/per...d?ref=ah_em_pq
What happens if I do not submit the required information?
If you do not send the requested information, your listings for the items below will remain deactivated.
You can view your account’s performance at:
https://sellercentral.amazon.com/per...d?ref=ah_em_pq
Alternatively, you can select "Account Health" on the home screen of the Amazon Seller app
On iOS:
https://itunes.apple.com/us/app/amaz...er/id794141485
On Android:
https://play.google.com/store/apps/d....android&hl=en
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon."
