Forum

Buyer Refund/ no authorisation
 

Hey,

so i ship quite a bunch of my products from mexico.

All good except 2 cases:

a) ID Printer going to CALI, while in Transit with verifiable ID buyer ask for a refund and CS granded it, 2 days later, Product got delivered and buyer plays the silent game (SAFE-T without any success since it wasnt shipped with their Shipping Service) - Value 499 USD

b)

Buyer from FL orders 2 Showerhead, same game, 3 days before delivery, refund. No communication after that. - Value 69.99 x 2 USD

Both cases were were WAY within the Estimated Delivery Date had DHL Express IDs uploaded.

SAFE-T always denied.

What can i do ?

Amazon is unwilling to help

Re: Buyer Refund/ no authorisation
 

Just to clarify - what is SAFE-T? And denied what? Coverage?

Re: Buyer Refund/ no authorisation
 

Who refunded the buyers?

Re: Buyer Refund/ no authorisation
 

is this FBM?

Re: Buyer Refund/ no authorisation
 

Safe-T was suggested by CS as a way to get the refund credited back to my account.

Yes was FBM

and the customer called to amazon, a customer service agent refunded from my account without contacting or even asking. And within the delivery date. And with verifable tracking id from DHL

Re: Buyer Refund/ no authorisation
 

FBM has basically almost no protection...

You can try to keep talking to Amazon about this and find a rep that might be able to help but I don't see a solution.

I'm running 30+ amazon accounts currently and all of them are FBA except for a few things that is a logistic nightmare.