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  #1  
Old 02-17-2023
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Default After 9 years, the CC doesn't work in the US

AZ USA doesn't like our credit card any more. Started last month for AZ Canada on the US site that disbursement failed (now 4 times in a row). Yesterday, they bounced the US $ disbursement for same reason. Nothing has changed with the CC or bank account since first registered years ago.

Thinking it might be the Credit card itself. M&T bank card that is a Visa/Debit card. Has always worked up until this year. No information changes.

Is my thinking right?

Thanks
PHD

Last edited by Phd; 02-18-2023 at 12:40 AM.
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Old 02-17-2023
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no idea what you are talking about,why not ask the bank

You are in Canada,but you sell on AMZN USA site?
and use a Canadian bank Visa debit card?
Your sales proceeds is in US $?
And in the past,you have no problem with AMZN depositing your US $ in your debit card?Did it convert it into Canadian dollars for you??

Quote:
Originally Posted by Phd View Post
Did check with the bank. No issues with the card or bank account.

No financial information on AZ changed on our end.

I remember a few posts stating debit cards don't always work.

Our card is a Visa/Debit card. Wondering if AZ has changed this and only want credit cards only???
what error message did you get?

Quote:
Originally Posted by murdered_by_ebay View Post
just get a debit card from any of the largest banks in your country , that would work on amazon for sure , only issue is that billing address could need a match
She is in Canada,but she has a debit card from a US bank(M & T bank),so there should be no problem depositing her US $ SALES PRoceeds into that bank via bank debit card.
And she said it has worked for 9 years.
Unless the billing address is the problem NOW.
What kind of billing address did she give a US bank since she is in Canada?

Quote:
Originally Posted by SaiJin View Post
a failed disbursement doesn't usually mean it's the CC, it's the bank account.
If a CC doesn't work, they'll actually tell you to update it and you can't even disburse in the first place.
Not all CC will accept incoming deposits

Quote:
Originally Posted by murdered_by_ebay View Post
just get a debit card from any of the largest banks in your country , that would work on amazon for sure , only issue is that billing address could need a match
She is in CANADA,are you suggesting she uses a Canadian bank for her AMZN seller account,she sells on AMZN USA??
Now I wonder ,with her American bank account M & T Bank,how does she open a US bank account being a Canadian citizen?
what address did she use,and she does not have SSN?
OR she is a US citizen living in Canada?

confusing as xxxx.
First you said you were using M & T bank debit card,now you keep saying CC is accepted,does CC means credit card?
You are in Canada,and your AMZN account is USA and you sell to USA buyers,and you link a US bank account debit card .
It works fine for 9 years and then one Canadian buyer buys from you on AMZN USA and then you have problem ? with your US $ disbursement?/
Does AMZN know you are in Canada,and you are Canadian citizen or US citizen?
When you open an account with M & T bank which is a US bank based in Buffalo,NY 9 years ago,did the bank know you are a Canadian or US citizen?
What address did you give to the bank and what address did you give AMZN USA ??
fROM Where do you ship your goods sold on AMZN?
AMZN may have tightened rules due to money laundering !

Etys now asks sellers to provide name as registered with Etsy to be the same name as the bank account linked to receive disbursement,the name of the shop can be anything,but both name of bank account and Etsy account must be the same,for reason of deterring money laundering activities

The issue started in January with the Canadian sales from this US account. Have had 4 failed disbursements in a row. During that time, the US sales were deposited into the same acct, until, this last disbursement. It bounced.
------------------
Did the Canadian sales went thru ok?meaning it ends up in your M & T bank account?
then the 4 failed disbursements which failed,were they sales made to US buyers?

I am not saying you are doing anything illegit,since the passing of Patriot Act,there are some new rules /
You may find this article useful
https://baranovcpa.ca/amazon-tax-canada/
Note what it said about Canadian seller using AMZN FBA,having a US bank account ,and the need to file US income tax form 1040 NR and possibly state sales tax (if AMZN is not doing it for you like Ebay).
I would think,just my own speculation,rules have tightened with ecommerce venues ,what works in the past does not work anymore ,the problem in on your end like someone pointed out,it could be your bank account and you being a Canadian seller using FBA,you need to find out from AMZN what needs to be done

What address did you give to the bank and what address did you give AMZN USA ??
UPS Store Lewiston NY
fROM Where do you ship your goods sold on AMZN?
Bought in Canada, shipped to FBA in the US, all legal. It is the bank when transferring by cheque to CND bank acct that would control laundering

-----------------------------------------------
AMZN knows this is not your real address,it wants your real address

she is using M & T Bank(which is a USA bank) debit card,it has worked for her for many years.
She is not using a credit card.
But it sounds like AMZN is not accepting that debit card!
Do they verify debit card like a credit card?trying to confirm her billing address?
Her billing address is a USA UPS mail service address,not her Canadian address.
She is wondering if she should use a credit card?

THANKS FOR THE CLARIFICATION.
Maybe try a credit card then

Quote:
Originally Posted by degsey69 View Post
Amazon check the card on file to see if its active and can be charged before disbursing funds, the one that the thread starter has on file with them has issues. If they had issues with seller the account would be suspended.
Does AMZN really do this everytime they disburse fund ?
Sellers often claim they see AMZN authorising $1 but never submit the charge.

Last edited by TGMT²; 02-19-2023 at 09:27 PM. Reason: triple posting
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  #3  
Old 02-18-2023
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Default Re: After 9 years, the CC doesn't work in the US

Quote:
Originally Posted by agent006140 View Post
no idea what you are talking about,why not ask the bank
Did check with the bank. No issues with the card or bank account.

No financial information on AZ changed on our end.

I remember a few posts stating debit cards don't always work.

Our card is a Visa/Debit card. Wondering if AZ has changed this and only want credit cards only???

Last edited by Phd; 02-18-2023 at 12:41 AM.
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Old 02-18-2023
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Default Re: After 9 years, the CC doesn't work in the US

just get a debit card from any of the largest banks in your country , that would work on amazon for sure , only issue is that billing address could need a match
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Old 02-18-2023
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Default Re: After 9 years, the CC doesn't work in the US

Sounds like you just need an easy VCC update fix?
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  #6  
Old 02-18-2023
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Default Re: After 9 years, the CC doesn't work in the US

Quote:
Originally Posted by Phd View Post
AZ USA doesn't like our credit card any more. Started last month for AZ Canada on the US site that disbursement failed (now 4 times in a row). Yesterday, they bounced the US $ disbursement for same reason. Nothing has changed with the CC or bank account since first registered years ago.

Thinking it might be the Credit card itself. M&T bank card that is a Visa/Debit card. Has always worked up until this year. No information changes.

Is my thinking right?

Thanks
PHD

a failed disbursement doesn't usually mean it's the CC, it's the bank account.
If a CC doesn't work, they'll actually tell you to update it and you can't even disburse in the first place.
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  #7  
Old 02-18-2023
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Default Re: After 9 years, the CC doesn't work in the US

Quote:
Originally Posted by agent006140 View Post
She is in CANADA,are you suggesting she uses a Canadian bank for her AMZN seller account,she sells on AMZN USA??
Now I wonder ,with her American bank account M & T Bank,how does she open a US bank account being a Canadian citizen?
what address did she use,and she does not have SSN?
OR she is a US citizen living in Canada?
if credit card can not be charged disbursements are blocked , the TO wrote about USD deposit so they likely use USA bank account

credit card can be easily fixed , amazon would accept cards from all major banks. only issue might be billing address but that can be fixed as well , using USA card it is possible to add a US billing address , that can be any address that is available , it just needs to be placed on file with the bank first
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  #8  
Old 02-18-2023
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Default Re: After 9 years, the CC doesn't work in the US

Quote:
Originally Posted by agent006140 View Post
what error message did you get?
"Your scheduled deposit has been cancelled because your payment method on file is invalid. Funds will not be transferred until you provide a valid charge method."

Nothing changed (CC or bank acct) on our end. Tried a new card but still need to verify the secondary address (primary address is burned from 10 years ago) as it bounced within minutes.

Switched back to the usual CC (the one that AZ says is problem) in charge methods and it is fine and listed as active.
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Old 02-18-2023
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Default Re: After 9 years, the CC doesn't work in the US

Quote:
Originally Posted by Phd View Post
"Your scheduled deposit has been cancelled because your payment method on file is invalid. Funds will not be transferred until you provide a valid charge method."

Nothing changed (CC or bank acct) on our end. Tried a new card but still need to verify the secondary address (primary address is burned from 10 years ago) as it bounced within minutes.

Switched back to the usual CC (the one that AZ says is problem) in charge methods and it is fine and listed as active.
Wait 24 hours after you add a new card
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  #10  
Old 02-18-2023
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Default Re: After 9 years, the CC doesn't work in the US

The CC and Bank acct is at M&T in NY.
The issue started in January with the Canadian sales from this US account. Have had 4 failed disbursements in a row. During that time, the US sales were deposited into the same acct, until, this last disbursement. It bounced.

The CC is listed as active in the charge methods on AZ.

When the disbursement fails, the account locks until you update the CC. So I set the CC to the usual same card, and it unlocks the account. Then the disbursement fails on next deposit day.
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  #11  
Old 02-19-2023
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Default Re: After 9 years, the CC doesn't work in the US

Quote:
Originally Posted by agent006140 View Post
confusing as xxxx.
First you said you were using M & T bank debit card,now you keep saying CC is accepted,does CC means credit card?
Yes

You are in Canada,and your AMZN account is USA and you sell to USA buyers,and you link a US bank account debit card .
Yes

It works fine for 9 years and then one Canadian buyer buys from you on AMZN USA and then you have problem ? with your US $ disbursement?/
Canadian deposits worked until Jan 2023. US deposits worked until last week.

Does AMZN know you are in Canada,and you are Canadian citizen or US citizen?
Yes AZ knows we are CND business

When you open an account with M & T bank which is a US bank based in Buffalo,NY 9 years ago,did the bank know you are a Canadian or US citizen?
Bank knows we are CND business

What address did you give to the bank and what address did you give AMZN USA ??
UPS Store Lewiston NY
fROM Where do you ship your goods sold on AMZN?
Bought in Canada, shipped to FBA in the US, all legal. It is the bank when transferring by cheque to CND bank acct that would control laundering

AMZN may have tightened rules due to money laundering !
Please see above in bold. Thanks

Last edited by Phd; 02-19-2023 at 11:57 AM.
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  #12  
Old 02-19-2023
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Default Re: After 9 years, the CC doesn't work in the US

Quote:
Originally Posted by agent006140 View Post
The issue started in January with the Canadian sales from this US account. Have had 4 failed disbursements in a row. During that time, the US sales were deposited into the same acct, until, this last disbursement. It bounced.
------------------
Did the Canadian sales went thru ok?meaning it ends up in your M & T bank account?
then the 4 failed disbursements which failed,were they sales made to US buyers?
The 4 CND disbursements are still "on hold" by AZ until info updated.
They were CND sales made in Canada on AZ Dot Com.
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  #13  
Old 02-19-2023
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Default Re: After 9 years, the CC doesn't work in the US

Amazon check the card on file to see if its active and can be charged before disbursing funds, the one that the thread starter has on file with them has issues. If they had issues with seller the account would be suspended.
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Old 02-19-2023
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Default Re: After 9 years, the CC doesn't work in the US

Quote:
Originally Posted by agent006140 View Post
What address did you give to the bank and what address did you give AMZN USA ??
UPS Store Lewiston NY
fROM Where do you ship your goods sold on AMZN?
Bought in Canada, shipped to FBA in the US, all legal. It is the bank when transferring by cheque to CND bank acct that would control laundering

-----------------------------------------------
AMZN knows this is not your real address, it wants your real address
AZ has our correct CND address etc. Have always used the US address for banking, Credit Card etc. The Bank knows what we do and how it is done.

Accounting wise, we are clear. Have had our accountant verify how we do our transfers to Canada (by cheque) and it is all legit.

What I have done today was update the bank information again. Same information but new submission. It then reset our deposit dates, etc as if it is a new account.

Hoping that this works, that maybe just a bad bit on the AZ end.
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Old 02-19-2023
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Default Re: After 9 years, the CC doesn't work in the US

Quote:
Originally Posted by degsey69 View Post
Amazon check the card on file to see if its active and can be charged before disbursing funds, the one that the thread starter has on file with them has issues. If they had issues with seller the account would be suspended.
Yes, the credit card is listed as active under charge methods.
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Old 02-19-2023
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Default Re: After 9 years, the CC doesn't work in the US

Quote:
Originally Posted by agent006140 View Post
she is using M & T Bank(which is a USA bank) debit card,it has worked for her for many years.
She is not using a credit card.
But it sounds like AMZN is not accepting that debit card!
Do they verify debit card like a credit card?trying to confirm her billing address?
Her billing address is a USA UPS mail service address,not her Canadian address.
She is wondering if she should use a credit card?
Actually the card is a Visa/Debit card. No credit limit but can be used as either a debit or credit card when making purchases.

Just for a quick clarify Agent006140, I am a male, the last time i looked down there

Thanks
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Default Re: After 9 years, the CC doesn't work in the US

You might need a CC. I was running fine on a debit card then 4 weeks ago it failed. I updated to an actual credit card and it went fine. Could be random or related.
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Old 02-20-2023
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Default Re: After 9 years, the CC doesn't work in the US

I see with credit card,AMZN can charge your card and get paid,with debit card,if there is no money ,AMZN cant do a thing !
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Default Re: After 9 years, the CC doesn't work in the US

Quote:
Originally Posted by agent006140 View Post
I see with credit card,AMZN can charge your card and get paid,with debit card,if there is no money ,AMZN cant do a thing !
and thats why I used a debit card I dont do much volume on Amazon CA so when I would need to refund they would charge my card. It started to piss me off because even if I had the funds available, if the last settlement was a negative balance they would still charge me for that settlement even if I had a million available the next day. Also happened in the summer I got suspended and they wanted to charge me $$$ usa. No thanks.
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  #20  
Old 02-21-2023
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Default Re: After 9 years, the CC doesn't work in the US

Quote:
Originally Posted by user3657 View Post
You might need a CC. I was running fine on a debit card then 4 weeks ago it failed. I updated to an actual credit card and it went fine. Could be random or related.
Thanks. Do you know if your debit card was listed as "Active" in the charge methods when it failed?
And was it just a debit card, or a Visa/Debit card?

PhD
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Old 02-21-2023
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Default Re: After 9 years, the CC doesn't work in the US

You do not want to use a debit card with AZ...
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  #22  
Old 02-24-2023
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Default Re: After 9 years, the CC doesn't work in the US

Quote:
Originally Posted by Phd View Post
Thanks. Do you know if your debit card was listed as "Active" in the charge methods when it failed?
And was it just a debit card, or a Visa/Debit card?

PhD
Yes it was active debit visa card
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