Action required: Re-verify your Amazon seller account

[Freakzilla]

There's an algorithm UTR number must comply with.

[chris100]

Originally Posted by peterjones

1. Can you explain more and how you can get one or get a template ...never heard of that request for USA ! Although I can see makes sense if you are "Individual X trading as Business Name Y"

2 can you explain "check digit that needs to match"? So could use any valid UTR? What documentary proof did they require or is acceptable to upload eg self assessment form or whatever?

and thanks ...

Do you need to verify on the US site? If so, the requirements are likely to be different.

[peterjones]

Originally Posted by chris100

Do you need to verify on the US site? If so, the requirements are likely to be different.

YES ...but a interesting discussion I suspect will use same protocols

[rsot]

Originally Posted by peterjones

YES ...but a interesting discussion I suspect will use same protocols

Same protocol is the easy move across

[dellyz]

Originally Posted by SaiJin

What bothers me is that your asins went down in the first place.
Not sure why because you should have been able to operate normally within that 60 days of verification time line

I was able to sell and disburse during the 60 day window. It is right after the 60 day window my listings went inactive and it said i had to complete verification to continue selling. But it appears they backtracked because less than a week later all the listings were reactivated and i can continue to sell and disburse payments. There had been tons of new threads on the seller forums about verification page not working and other issues so i guess they are giving people more time

[DuSpast]

Originally Posted by dellyz

I was able to sell and disburse during the 60 day window. It is right after the 60 day window my listings went inactive and it said i had to complete verification to continue selling. But it appears they backtracked because less than a week later all the listings were reactivated and i can continue to sell and disburse payments. There had been tons of new threads on the seller forums about verification page not working and other issues so i guess they are giving people more time

Yes but the last date is June 27, 2023. After that every seller needs to be verified.

[peterjones]

Originally Posted by DuSpast

Yes but the last date is June 27, 2023. After that every seller needs to be verified.

May be another 7 days on top of that technically..............and I do wonder if Amazon is really a hundred thousand sellers behind it might become very relaxed re checks in the same way I have read online how Ebay has been.

[alekov]

One of my accounts also is past the 60 days, same thing it went inactive for few days and now it's back to selling..

Update on issue with not being logged into the primary user in order to re-verify:

Two of my stealth accounts were problematic because I had secondary users on them since I lost the authenticator app and didn't have access to the main user phone number from back when I bought them. I tried to re-verify but it kept giving me an error message saying I don't have the right to do so.

Tried calling Amazon support several times, verified primary email, name, address, phone number, explained I have no access to this old number, they said they literally cannot log into my account without the OTP that is sent to that number, and only have very limited view of my account and nothing they can do aside from sending a request for 2 step authentication removal procedure to my primary email address which requires upload of an ID.

Long story short, I couldn't figure out anything until I thought about calling the old number listed as the primary number. The person didn't pickup but I got voice mail. I left a vm message saying I would love to speak to them for couple minutes. Few minutes later I got a text message saying "what is this in regards to?"

I explained in a text that I feel terrible asking for this but I lost access to my amazon account and I used to own the number they have now back in the day and setup the account with that number and now there is no way to get back into my account without the 6 digit OTP that's being sent to that number. Didn't get any response for awhile, so I sent a picture of me holding my drivers license and said listen this isn't a scam, here is me and my license, I'm so sorry to bother you but all I need is the 6 digits so I can change the number to the new one in my account.

Eventually they responded and said listen, no problem, technology sucks we understand, here is your 6 digit OTP. Voila! I'm back into my primary user account.

Uploaded my own passport, new LLC I created with new EIN. Copy of a bank statement with my name, original account owner name, and LLC name listed under it.

Now we wait...

[alekov]

Apexpursuit just posted this in another thread, anyone heard anything?

"I just got off the phone with account health. An american account specialist. He told me that the whole identity verification about the inform act was only meant for international accounts and everyone that received it in the U.S does not have to submit anything and it will disappear shortly. He said it was an "error" on amazon's part. Strange that they ****up so big and then 48 hours later tell everyone it is a "glitch""

[peterjones]

Originally Posted by alekov

One of my accounts also is past the 60 days, same thing it went inactive for few days and now it's back to selling..

Update on issue with not being logged into the primary user in order to re-verify:

Two of my stealth accounts were problematic because I had secondary users on them since I lost the authenticator app and didn't have access to the main user phone number from back when I bought them. I tried to re-verify but it kept giving me an error message saying I don't have the right to do so.

Tried calling Amazon support several times, verified primary email, name, address, phone number, explained I have no access to this old number, they said they literally cannot log into my account without the OTP that is sent to that number, and only have very limited view of my account and nothing they can do aside from sending a request for 2 step authentication removal procedure to my primary email address which requires upload of an ID.

Long story short, I couldn't figure out anything until I thought about calling the old number listed as the primary number. The person didn't pickup but I got voice mail. I left a vm message saying I would love to speak to them for couple minutes. Few minutes later I got a text message saying "what is this in regards to?"

I explained in a text that I feel terrible asking for this but I lost access to my amazon account and I used to own the number they have now back in the day and setup the account with that number and now there is no way to get back into my account without the 6 digit OTP that's being sent to that number. Didn't get any response for awhile, so I sent a picture of me holding my drivers license and said listen this isn't a scam, here is me and my license, I'm so sorry to bother you but all I need is the 6 digits so I can change the number to the new one in my account.

Eventually they responded and said listen, no problem, technology sucks we understand, here is your 6 digit OTP. Voila! I'm back into my primary user account.

Uploaded my own passport, new LLC I created with new EIN. Copy of a bank statement with my name, original account owner name, and LLC name listed under it.

Now we wait...

Well done ..curious did you change the name of the legal entity itself?

[rsot]

Originally Posted by alekov

Apexpursuit just posted this in another thread, anyone heard anything?

"I just got off the phone with account health. An american account specialist. He told me that the whole identity verification about the inform act was only meant for international accounts and everyone that received it in the U.S does not have to submit anything and it will disappear shortly. He said it was an "error" on amazon's part. Strange that they ****up so big and then 48 hours later tell everyone it is a "glitch""

american account specialist - not fully trustworthy

[Apexpursuit]

Originally Posted by rsot

american account specialist - not fully trustworthy

Are you saying because they are an American account specialist they aren’t trustworthy? It’s first and only time I’ve gotten American on the first tier of support.

[SaiJin]

Originally Posted by Apexpursuit

Are you saying because they are an American account specialist they aren’t trustworthy? It’s first and only time I’ve gotten American on the first tier of support.

regardless whether it's a white, black, yellow, pink customer support, none of them are to be trusted.

They'll say nice things, get off the phone then bam... you got hit after you became content of what they say.

NOT trustworthy.


The only plus to an American rep is they understand English.

[alekov]

Originally Posted by peterjones

Well done ..curious did you change the name of the legal entity itself?

Yes. The account was just showing person's name under business entity. I changed that to a LLC and under document number I put the LLCs EIN number. Let's see what happens..

[peterjones]

Originally Posted by alekov

Yes. The account was just showing person's name under business entity. I changed that to a LLC and under document number I put the LLCs EIN number. Let's see what happens..

I could do that but I thought that you lost any grandfathered rights approvals and even etc if you changed the name of the legal entity to a entirely new one (by new I mean not related)

[rsot]

Originally Posted by peterjones

I could do that but I thought that you lost any grandfathered rights approvals and even etc if you changed the name of the legal entity to a entirely new one (by new I mean not related)

Worth confirming if approvals are lost

[alekov]

Originally Posted by alekov

One of my accounts also is past the 60 days, same thing it went inactive for few days and now it's back to selling..

Update on issue with not being logged into the primary user in order to re-verify:

Two of my stealth accounts were problematic because I had secondary users on them since I lost the authenticator app and didn't have access to the main user phone number from back when I bought them. I tried to re-verify but it kept giving me an error message saying I don't have the right to do so.

Tried calling Amazon support several times, verified primary email, name, address, phone number, explained I have no access to this old number, they said they literally cannot log into my account without the OTP that is sent to that number, and only have very limited view of my account and nothing they can do aside from sending a request for 2 step authentication removal procedure to my primary email address which requires upload of an ID.

Long story short, I couldn't figure out anything until I thought about calling the old number listed as the primary number. The person didn't pickup but I got voice mail. I left a vm message saying I would love to speak to them for couple minutes. Few minutes later I got a text message saying "what is this in regards to?"

I explained in a text that I feel terrible asking for this but I lost access to my amazon account and I used to own the number they have now back in the day and setup the account with that number and now there is no way to get back into my account without the 6 digit OTP that's being sent to that number. Didn't get any response for awhile, so I sent a picture of me holding my drivers license and said listen this isn't a scam, here is me and my license, I'm so sorry to bother you but all I need is the 6 digits so I can change the number to the new one in my account.

Eventually they responded and said listen, no problem, technology sucks we understand, here is your 6 digit OTP. Voila! I'm back into my primary user account.

Uploaded my own passport, new LLC I created with new EIN. Copy of a bank statement with my name, original account owner name, and LLC name listed under it.

Now we wait...

Update:

Looks like I just passed the Re-Verification! Can't believe it. Basically changed everything on the account, Business address, Business entity, created a brand new LLC only active for a week, brand new EIN number, and used myself as point of contact (previously suspended) with just a copy of my passport, but with new address. The curious thing is that I have a very unique name, and it also asked for date of birth and country of birth and all that which I'm not sure if I had submitted 10 years ago when my account got suspended.

I received the usual response saying Thanks for creating amazon account, we have completed verifying your identity and etc.

However, now it's asking for a Bank Verification when I got to account health. Strange since I just sent them a bank statement while doing the re-verification that was successful.

So I just submitted same bank statement that they accepted during the re-verification of identity and just waiting to see if they accept it now. The good thing is that the screen showed two options to choose from
1. Bank Statement matching my personal name
2. Bank Statement matching the new LLC

And also few check boxes to be checked saying it matches the account number and etc.

Hopefully it all goes well and I have a fully legit account now.

Only bad thing is I just recalled 700 items from there since I was scared I might lose this account. FML lol

[peterjones]

Amazing well done ..particularly impressive as Amazons semi automated verification system seems to be causing 000s of genuine sellers lots of issues!

[rsot]

Nice movement alekov

[Porsche032]

Originally Posted by alekov

Update:

Looks like I just passed the Re-Verification! Can't believe it. Basically changed everything on the account, Business address, Business entity, created a brand new LLC only active for a week, brand new EIN number, and used myself as point of contact (previously suspended) with just a copy of my passport, but with new address. The curious thing is that I have a very unique name, and it also asked for date of birth and country of birth and all that which I'm not sure if I had submitted 10 years ago when my account got suspended.

I received the usual response saying Thanks for creating amazon account, we have completed verifying your identity and etc.

However, now it's asking for a Bank Verification when I got to account health. Strange since I just sent them a bank statement while doing the re-verification that was successful.

So I just submitted same bank statement that they accepted during the re-verification of identity and just waiting to see if they accept it now. The good thing is that the screen showed two options to choose from
1. Bank Statement matching my personal name
2. Bank Statement matching the new LLC

And also few check boxes to be checked saying it matches the account number and etc.

Hopefully it all goes well and I have a fully legit account now.

Only bad thing is I just recalled 700 items from there since I was scared I might lose this account. FML lol

Nice

[peterjones]

I am considering using my Wise account for reverification USA.

I am getting mixed messages re whether Wise can be used on Amazon.com to get disbursements and for verification.

Its not on the list of PSPPs but I have seen messages from Wise from May 2023 saying Wise can be used for disbursements and verification on Amazon.com USA

has anyone verified using Wise?

[e2free]

Originally Posted by peterjones

I am considering using my Wise account for reverification USA.

I am getting mixed messages re whether Wise can be used on Amazon.com to get disbursements and for verification.

Its not on the list of PSPPs but I have seen messages from Wise from May 2023 saying Wise can be used for disbursements and verification on Amazon.com USA

has anyone verified using Wise?

Wise works fine with Amazon