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Amazon identity verification, strange issue
 

So, I'm trying to open a new amazon account and am running into an issue with the identity verification process.

So I fill out the forms, upload the driver license scan + bank statement, then it asks me to do a video verification. I do the video verification and the rep tells me that everything looks good and that all my submitted documents meet the requirements.

Then about 10 minutes after the video verification, I get a (presumably) automated message telling me the ID submitted couldn't be verified (I'm assuming that's the reason for the video verification, since the automated system couldn't verify the ID for whatever reason, hence the reason for the video verification). I double and triple checked that everything matches letter for letter that I input into the form vs what's actually on the ID. The error on the amazon page says

"Provided information needs correction
The information entered does not match the submitted document. Please update provided information and resubmit."

I even downloaded a bunch of ID scanning apps (including one that does verification front and back match) and all of them pass and show that the barcode on the back contains the correct information that matches the front of the ID.

Any ideas on what the problem is here?

Re: Amazon identity verification, strange issue
 

had your driver license expired?

Re: Amazon identity verification, strange issue
 

It's not expired

Re: Amazon identity verification, strange issue
 

amazon do not accept everyone nowdays so that it is likely your application was rejected for other reasons

Re: Amazon identity verification, strange issue
 

Yeah IDK, everything points to some issue with the ID, but I've used other IDs from this supplier (incl the same state ID) and they got accepted. So it seems odd that this would be getting rejected after the video verification agent specifically told me everything seems good.

Re: Amazon identity verification, strange issue
 

the only way to test would be to do other applications with other people

Re: Amazon identity verification, strange issue
 

I'm going to try using this company information and bank account with a different ID, but I don't know if my company info is blacklisted now from the failed application.

Re: Amazon identity verification, strange issue
 

Have you tried using your passport? I've seen that issue before but only when people have previously had an amazon account and they were trying a variation of their first/middle/last name/address on a second account

Re: Amazon identity verification, strange issue
 

I used a completely different ID and it passed verification immediately.

I don't have passports for these personas, just drivers licenses.

Re: Amazon identity verification, strange issue
 

nice to hear :)