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All 30 New accounts got deactivated
 

All my new accounts (0-2 months) got this deactivation and requires utility bill. Some have listed some items , some have not listed.
Old accounts are fine, it seems Amazon changed and has new algorithm to detect something wrong.
Anyone has same issue ?


Your Amazon.com Seller account has been deactivated. Your listings have been removed. Please ship any open orders to avoid further impact to your account. 90 days after receiving this notification, you may request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our system or repeatedly violated our policies which protect our customers and selling partners, we may withhold some or all of the funds in your account.

Why is this happening?
We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.

Re: All 30 New accounts got deactivated
 

start actively selling on new accounts , get feedback , send in all required docs

Re: All 30 New accounts got deactivated
 

It’s hard to say without knowing how you create your accounts

Re: All 30 New accounts got deactivated
 

This is a newer message, usually they email the fraud suspension at the same time, but did you ever get a separate email about this ?

Re: All 30 New accounts got deactivated
 

What country were the shops registered from?

Did you video verify them?

It looks like Amazon systems detected something about your particular shops

Re: All 30 New accounts got deactivated
 

How can he start selling when all his accounts are shut down??

Re: All 30 New accounts got deactivated
 

Maybe you used bad quality proxy

Re: All 30 New accounts got deactivated
 

You made 30 accounts in 2 months? Sheesh.

Idk what you're doing with the accounts, but consider doing quality over quantity. If you do a decent job managing the accounts they should last you a long time assuming you're not outright ripping people off.

Re: All 30 New accounts got deactivated
 

list your steps of account creation then perhaps issues can be found

Re: All 30 New accounts got deactivated
 

Do you know why this is happening!?????

All accounts I purchase from beautiful have this same message. He provide me utility bills and they all rejected within few minutes. All accounts are accessed very securely internet and virtual machine. Why Amazon kill them all?

Re: All 30 New accounts got deactivated
 

They are going through a sweep right now... just FYI

Re: All 30 New accounts got deactivated
 

I've only had 2 customers email me about having a utility bill request in the last couple months

I don't think its affecting the shops we re-sell but I sent you a PM to get more info

Re: All 30 New accounts got deactivated
 

at least here in the UK amazon ask for additional docs frequently , on some accounts it is every year , sometimes utility , sometimes HMRC or combination of multiple docs

Re: All 30 New accounts got deactivated
 

perhaps OP's business model and sales have been too identical in all the accounts so it was a broad relatively easy link and take down

Re: All 30 New accounts got deactivated
 

if so,then it could be the utility bills he gave you

Re: All 30 New accounts got deactivated
 

Ai is getting smarter to catch ⊗⊗⊗⊗

Re: All 30 New accounts got deactivated
 

Aren't beautifuls accounts like 2k each?

Re: All 30 New accounts got deactivated
 

Simply untrue.

I'll simply spell it out as it is. You are lying if you think that any account, just one, gets asked for utility bills annually. I'll repeat what I always say when you post these stupid claims....give us one, just one, piece of evidence.

You clearly are not an Amazon seller with multiple accounts, stop pretending you are.

Please stop with this nonsense, it does absolutely nothing for folk who get document requests if they are wrongly led to believe it's simply an annual routine.

On my several accounts I've had covering close to 20 years now I have never, not once, been asked for documents I've already supplied to be resubmitted. Not annually, not randomly....not once!

Re: All 30 New accounts got deactivated
 

I was asked a number of times , I have two sole trader accounts where I get asked to upload docs every year without exception , it is not the same docs every year though

I also know other people who have corporations with very old accounts , they suddenly get new verification requests

do not talk nonsense here , in the UK it is their obligation to update certain business details or ask to confirm whether they changed. I have exactly the same thing with several financial companies , once a year in the first half of the year they send verification requests , sometimes for passport , other times other documents too , sometimes they just ask to confirm if there were any changes

as far as you know what you are talking about it is doubtful anyway , just a few days ago you wrote here that the middle name can be left out on ebay and verification would still pass although I know for sure there is 100% guarantee that missing middle name would lead to request of ID upload if it is present on ID but not on ebay

and you better stop misleading people , it is a known fact that amazon ask for proof of UTR on a regular basis to make sure the business still exists , in fact UTR is the most requested document , the most requested one after that is utility bill , it is the ID which they may not ask for again

Re: All 30 New accounts got deactivated
 

Everything I say applies to US accounts, region is important since every region has different laws as well.

From my experience I've never gotten asked for a utility bill, and from what I've seen it's only asked for if your account is already under suspicion. In some of those cases a decision's already been made and they won't reinstate you regardless of what you provide.

Also I don't think sales velocity is a problem on Amazon, I sold 30K in the first month on a brand new account and there were no issues. This is FBA obviously, I think velocity reviews are a real issue for FBM sellers.

Re: All 30 New accounts got deactivated
 

Stop doubling down, it's a pathetic look. You can never give any evidence of your claims. As for your comment that you get asked for your proof of your UTR every year then that is an outright lie. I doubt you have even one Sole Trader account, I doubt even more you 'know people' who operate Limited Companies who share their account details and how it is managed with you. So what details does a Limited Company have to produce to Amazon annually. Come on then...name just one. As for your claim of ongoing utility bill or passports uploading well lets just laugh that one out of here right now. It doesn't happen.


As for the optional middle name thread, that's absolutely priceless! You were the only one who clamed it was mandatory and your explanation when I uploaded the screenshot was comedy gold.


Please, stop lying to this forum in an attempt to look knowledgeable. Find another outlet for your Walter Mitty lifestyle.


As I said in my last post, your bull$hit is misleading and causes unnecessary worries. Stop it.

Re: All 30 New accounts got deactivated
 

a limited company may not need to produce any details annually as all details are already available through companies house

however , if the details on companies house should not match the amazon account anymore they will certainly have to produce details

you are denying things here that are obligatory by law , they do not just need to check limited companies but they must check limited companies all over again

your pathetic lies have been misleading people , it is obvious from your posts that you have a few old accounts and have no idea how verification really works , it is in fact your claim about the missing middle name that is priceless as both amazon and ebay are obliged by law to collect the full name from the seller and they both would not accept a missing middle name during verification if it is present on the ID

I am ready to provide proof as soon as you upload your personal details here and details on your amazon and ebay accounts which you seem to have many of

Re: All 30 New accounts got deactivated
 

Finally, we got there. Thank you for acknowledging I was right to challenge your fabrications and acknowledge if you do not make any account changes you do not have to re-summit documents and an annual basis. What was it you said..."here in the UK amazon ask for additional docs frequently , on some accounts it is every year , sometimes utility , sometimes HMRC or combination of multiple docs"



Quite an about-turn in 24 hours, but I respect you, as someone who does not have any Limited Company experience, for going away and googling some info and admitting you are wrong.

Finally, why you need to refer to verification I do not know, nobody has denied the documentary requirements for that, I merely had to correct your ridiculous comments that sellers have to produced the same old documents annually. Seems you're easily confused. :)

Re: All 30 New accounts got deactivated
 

what exatly is the issue? amazon regularly ask for proof or UTR from sole traders , proof of address as well

with LTD pretty much the same but companies house is involved first

Re: All 30 New accounts got deactivated
 

Does a change of details (say office address) on companies house trigger an Amazon reverification? They would have to have a system where they are automatically notified of changes.

Re: All 30 New accounts got deactivated
 

it may - i havent tried it out - maybe others have experience?

Re: All 30 New accounts got deactivated
 

In my experience, yes it does.

Re: All 30 New accounts got deactivated
 

You've done something wrong for sure, All 30 accounts might have been linked somehow.

Re: All 30 New accounts got deactivated
 

such a system already exists , all banks use it , various other companies as well

Re: All 30 New accounts got deactivated
 

@Hank you totally wrong I agree with murdered-by-ebay
Amazon uk is much more harder then any other site which includes usa Canada and Europe
Amazon do verification almost 1 year or atleast in 2-3 years depending how much you selling
Regardless it’s sole trader account or Ltd
Specially proof of address they ask even if the account video verified
I even running account from 2014 and they still ask after 1-2 years verification documents even though nothing been changed in the business
Anyone who say amazon UK don’t ask random verification is not true
By the way I only do FBA no risk they still do this all the time

Re: All 30 New accounts got deactivated
 

No I'm not totally wrong. I repeat, I have never had to re-verify any of my Amazon accounts where the information remains unchanged and I've been there with Sole Trader and Limited Company accounts for close to 20 years now.

If annual verification was a thing then the main Amazon forums and other sales-related forums would be swamped with threads about it, they ain't. :thumb:


EDIT: Given they have real time access to Companies House and can now check active UTR's and VAT registration online, what documents are they actually asking for from you?? I'm simply not buying it that they ask for utility bills like MBE implied.

Re: All 30 New accounts got deactivated
 

Due to recent laws in the USA I dispute that the UK is harder to open accounts on Amazon, you will find that the USA Amazon verification process is as hard or harder than the UK.

Re: All 30 New accounts got deactivated
 

I have multiple accounts. Mostly over 10 years old. All of them have gone through reverfication at some point. This has ranged between 1 - 5 years. Mostly they want UTR letter and proof of address but, Sometimes they have wanted DL or Passport. When this has happened it has been the end of the account. No details have ever changed on the accounts.

Re: All 30 New accounts got deactivated
 

In the good old days I would add every marketplace going to my standard UK/EU base account. Click of a button, few formalities, and you were selling in the US and Japan in no time.

Based upon some of the horror stories I've seen on the Amazon forums I wouldn't even contemplate adding US to my newer accounts. Endless tales of UK sellers failing US verification and losing their main account too!

Whilst I cannot say one way or the other which is easier as I have no recent experience it wouldn't surprise me if US sellers had it harder or at the very least just as hard.

Re: All 30 New accounts got deactivated
 

I wonder why the discrepancy on accounts, Why 12 months, why 5 years? IMO something must be amiss with your account if you're getting verification requests potentially every 12 months and not being able to provide the docs required and they are suspended.

I can categorically assure you I have never been asked for ID other than initial account creation and my passport has expired in that time even if that was potentially a trigger to ask for it again.

In addition to my Limited Company accounts, as I stand here now I have two sole trader accounts, one in my wifes name, one in my son-in-laws name. Never been asked for ongoing UTR letters but they were set up as business accounts from the outset. Were yours private seller accounts which were updated to business?

So what is a 'UTR letter'? Are you simply supplying your annual return letter/reminder, surely you don't have to get the one supplied by HMRC via their online portal which new starters would normally use.

Re: All 30 New accounts got deactivated
 

That's why everyone is saying random.

This has happened to my own account with my own details as well. For my stealth accounts to last over 10 years there can't be anything amiss. They were all setup as business accounts from the start. It's impossible to supply not legit passport or DL now. They can tell. For all the other info I have supplied it has been verified fine. Bank statement, utility bill, UTR letter. It's also my understanding they can't check the UTR number. There is an algorithm but they can't check if it is correct for each person. I stand to be corrected on this. The Amazon forum shows this happens to sellers all the time, so it has nothing to do with stealth details. Even those with legit details have sometimes struggled to get verified.

You come across very aggressive. I don't know if this is intended or not. Either way it doesn't bother me. Just because something hasn't happened to you, doesn't mean it doesn't happen. You only have a small number of accounts, and maybe you don't have the funds going through the accounts others do.

Re: All 30 New accounts got deactivated
 

I have to disagree, 'everyone' is not saying it's random, quite the opposite!

I am forthright, nobody is at risk of physical harm. :)


Anyway, if some of you are having to provide ID, utility bills, every year then so be it. I ain't.

Re: All 30 New accounts got deactivated
 

I'm saying it's random. I've been asked for ID for 3 accounts out of 15 over the last 5 years. I've never had to provide any documents every year.

Trust me I have no worry about that.....

I guarantee it will happen to you at some point.

Re: All 30 New accounts got deactivated
 

That's fair enough, I can handle it.

As an aside, one of the accounts I create in 2019 was verified with a new 10 year passport. If I got asked for ID on that account again is anyone suggesting that they would not accept the same scan as I submitted back then? Is it being said that it must be another scan, not that that would be an issue.

I guess I'll find out in due course...

Re: All 30 New accounts got deactivated
 

If the passport is not real they will fail it. 100%

Look on the Amazon seller forum. Loads of posts on there about reverification.