New account - deativation email and asking for utility bill
Opened new account for registered business and tried to validate payment card.
First attempts looked to have failed....bank is probably not verifying authorization payments as address is different. After first showing card verified i am now getting 'credit card invalid' message.
Ok, i can retry with correct address of card. Maybe only just use correct postcode which worked in the past.
Already have my real home address for an active account so i'm using a generic office address.
Shortly after 'invalid credit card' i 'm getting the email ... "Your Amazon seller account has been deactivated and your listings have been removed in accordance with Section 3 of the Amazon Services Business Solutions Agreement. Funds will not be transferred to you but will be held in your account while we work with you to address this issue.
Why is this happening?
We have taken this measure because we need additional documentation to verify your identity.
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide the following documents in PDF, PNG, JPEG or GIF format. The documents must be legible, authentic and unaltered, and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
– A business licence if applicable
– A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone or Internet service with your name and address visible."
My questions are...
1. Is this a standard verification email for new account...or has something triggered it (charge card failure / suspicious 'non residential' address?)
Normally i'd expect a 'Information required' email. Deactivation email seems heavy.
2. Should i stick with my office address (creative utility bill)... or switch my residential address to that i have already used on an active Amazon account (not banned)?
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