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-   -   Disbursement from Suspended Account (https://www.aspkin.com/forums/amazon/152536-disbursement-suspended-account.html)

quantum 07-12-2024 02:04 PM

Re: Disbursement from Suspended Account
 
Contact Details for Amazon Sellers Operating on the US venue, Amazon.com

Performance Team: seller-performance@amazon.com
Appeals and Policy Violations: seller-performance-policy@amazon.com/ pq-seller-assessment@amazon.com/ pq-sv-appeal@amazon.com/ enforcement-appeals@amazon.com
Seller Fulfilled Prime Account Suspension. sfp-performance@amazon.com
Listing Suspension. pq-policy@amazon.com/ seller-appeals-pq-dispute@amazon.com/ listing-evaluation@amazon.com/ pq-review@amazon.com/ pq-review-lvr@amazon.com/ pq-offer-review@amazon.com
Listing Abuse Team. listings-report-proactive@amazon.com
IP Infringement Notice. notice-dispute@amazon.com/ notice-request-dispute@amazon.com
Restricted Product Suspension. pq-internalreports@amazon.com
Product Safety Concerns. safety-policy@amazon.com
Product Review Moderator. review-seller-appeals@amazon.com
Professional Health Care Program. prohealthcare@amazon.com
“Plan B” Product Approval Requests. mps-review@amazon.com
Funds Queries. payments-funds@amazon.com
Disbursement Queries. disbursement-appeals@amazon.com
Utility Patent Neutral Evaluation Program. patent-evaluation@amazon.com
SFP account freeze. sfp-performance@amazon.com
FBA inventory removal. remove-my-inventory@amazon.com
Reporting a listing violation. listings-report-proactive@amazon.com
Reporting malicious attacks. investigate@amazon.com

Contact Details for Amazon Sellers Operating on the UK venue, Amazon.co.uk
Performance Team. seller-performance@amazon.co.uk
Appeals and Policy Violations: seller-performance-policy@amazon.co.uk
EU Start-Up Banking and Payment Accounts. seller-verification-enquiry@amazon.co.uk
UK Plug Problems. seller-performance-ukplugs@amazon.co.uk
IP Right Infringement. notice-dispute@amazon.co.uk/ notice-request-dispute@amazon.co.uk
Disbursement Team. disbursement-appeals@amazon.co.uk
Payment after Account Suspension. payments-investigate@amazon.co.uk

Contact Details for Amazon Sellers Operating in the EU
Performance Team in Spain. performance-vendedor@amazon.es
Product Quality Appeals in Spain. politicas-performance-vendedor@amazon.es
IP Infringement Notice in Spain. notice-dispute@amazon.es/ aviso@amazon.es
Payment after Account Suspension. investigacion-pagos@amazon.es

Performance Team in Italy. performance-venditore@amazon.it
Product Quality Appeals in Italy. performance-venditore-politiche-di-condotta@amazon.it
Payment Issues in Italy. revisione-pagamenti@amazon.it
IP Infringement Notice in Italy. notice-dispute@amazon.it/ notifica@amazon.it
Payment after Account Suspension. payments-investigate@amazon.it

Performance Team in France. performance-vendeur@amazon.fr
Product Quality Appeals in France. politique-performance-vendeur@amazon.fr
IP Infringement Notice in France. notice-dispute@amazon.fr/ notification@amazon.fr
Payment after Account Suspension. investigation-amzpayments@amazon.fr

Performance Team in Germany. verkaeufer-performance@amazon.de
Product Quality Appeals in Germany. verkaeufer-performance-richtlinie@amazon.de/ pq-product-review@amazon.de
IP Infringement Notice in Germany. notice-dispute@amazon.de/ mailto:notice-dispute@amazon.de
Payments Issues in Germany. payments-nachforschungen@amazon.de

Contact Details for Amazon Sellers Operating in Canada, Mexico, Japan, and India
Performance Team in Canada. pq-seller-assessment@amazon.ca/ seller-performance@amazon.ca
Product Quality Appeals in Canada. seller-performance-policy@amazon.ca
IP Infringement Notice in Canada. notice-dispute@amazon.ca/ notice-request-dispute@amazon.ca
Payment after Account Suspension. payments-investigate@amazon.ca

Performance Team in Mexico. pq-seller-assessment@amazon.com.mx
Product Quality Appeals in Mexico. politicas-performance-vendedor@amazon.com.mx
IP Infringement Notice in Mexico. notice@amazon.com.mx
Payment after Account Suspension. payments-funds@amazon.com.mx

Performance Team in Japan. pq-seller-assessment@amazon.jp/ alliance@amazon.co.jp
Product Quality Appeals in Japan. seller-performance-policy@amazon.jp
Payment after Account Suspension. payments-investigate@amazon.co.jp

Performance Team in India. pq-seller-assessment@amazon.in
Product Quality Appeals in India. seller-performance-policy@amazon.in
IP Infringement Notice in India. notice@amazon.in
Payment after Account Suspension. payments-investigate@amazon.in

rsot 07-13-2024 09:23 AM

Re: Disbursement from Suspended Account
 
mass e-mail list to be made...

murdered_by_ebay 07-13-2024 12:52 PM

Re: Disbursement from Suspended Account
 
amazon do the same thing as paypal who also refuse to pay out bigger balances after suspension under various pretenses

if the account is real you can take them to court , at first it may be sufficient to threaten legal action through a lawyer in writing to their physical address

and also failure to reply to messages is another pretense they have assuming that they will keep the money eventually

rsot 07-14-2024 09:56 AM

Re: Disbursement from Suspended Account
 
right on murdered - have to take court action if substantial amount

leamprotan 07-18-2024 09:30 PM

Re: Disbursement from Suspended Account
 
This is awesome and exactly what I was looking for. Thank you!


Quote:

Originally Posted by quantum (Post 1244287)
Contact Details for Amazon Sellers Operating on the US venue, Amazon.com

Performance Team: seller-performance@amazon.com
Appeals and Policy Violations: seller-performance-policy@amazon.com/ pq-seller-assessment@amazon.com/ pq-sv-appeal@amazon.com/ enforcement-appeals@amazon.com
Seller Fulfilled Prime Account Suspension. sfp-performance@amazon.com
Listing Suspension. pq-policy@amazon.com/ seller-appeals-pq-dispute@amazon.com/ listing-evaluation@amazon.com/ pq-review@amazon.com/ pq-review-lvr@amazon.com/ pq-offer-review@amazon.com
Listing Abuse Team. listings-report-proactive@amazon.com
IP Infringement Notice. notice-dispute@amazon.com/ notice-request-dispute@amazon.com
Restricted Product Suspension. pq-internalreports@amazon.com
Product Safety Concerns. safety-policy@amazon.com
Product Review Moderator. review-seller-appeals@amazon.com
Professional Health Care Program. prohealthcare@amazon.com
“Plan B” Product Approval Requests. mps-review@amazon.com
Funds Queries. payments-funds@amazon.com
Disbursement Queries. disbursement-appeals@amazon.com
Utility Patent Neutral Evaluation Program. patent-evaluation@amazon.com
SFP account freeze. sfp-performance@amazon.com
FBA inventory removal. remove-my-inventory@amazon.com
Reporting a listing violation. listings-report-proactive@amazon.com
Reporting malicious attacks. investigate@amazon.com

Contact Details for Amazon Sellers Operating on the UK venue, Amazon.co.uk
Performance Team. seller-performance@amazon.co.uk
Appeals and Policy Violations: seller-performance-policy@amazon.co.uk
EU Start-Up Banking and Payment Accounts. seller-verification-enquiry@amazon.co.uk
UK Plug Problems. seller-performance-ukplugs@amazon.co.uk
IP Right Infringement. notice-dispute@amazon.co.uk/ notice-request-dispute@amazon.co.uk
Disbursement Team. disbursement-appeals@amazon.co.uk
Payment after Account Suspension. payments-investigate@amazon.co.uk

Contact Details for Amazon Sellers Operating in the EU
Performance Team in Spain. performance-vendedor@amazon.es
Product Quality Appeals in Spain. politicas-performance-vendedor@amazon.es
IP Infringement Notice in Spain. notice-dispute@amazon.es/ aviso@amazon.es
Payment after Account Suspension. investigacion-pagos@amazon.es

Performance Team in Italy. performance-venditore@amazon.it
Product Quality Appeals in Italy. performance-venditore-politiche-di-condotta@amazon.it
Payment Issues in Italy. revisione-pagamenti@amazon.it
IP Infringement Notice in Italy. notice-dispute@amazon.it/ notifica@amazon.it
Payment after Account Suspension. payments-investigate@amazon.it

Performance Team in France. performance-vendeur@amazon.fr
Product Quality Appeals in France. politique-performance-vendeur@amazon.fr
IP Infringement Notice in France. notice-dispute@amazon.fr/ notification@amazon.fr
Payment after Account Suspension. investigation-amzpayments@amazon.fr

Performance Team in Germany. verkaeufer-performance@amazon.de
Product Quality Appeals in Germany. verkaeufer-performance-richtlinie@amazon.de/ pq-product-review@amazon.de
IP Infringement Notice in Germany. notice-dispute@amazon.de/ mailto:notice-dispute@amazon.de
Payments Issues in Germany. payments-nachforschungen@amazon.de

Contact Details for Amazon Sellers Operating in Canada, Mexico, Japan, and India
Performance Team in Canada. pq-seller-assessment@amazon.ca/ seller-performance@amazon.ca
Product Quality Appeals in Canada. seller-performance-policy@amazon.ca
IP Infringement Notice in Canada. notice-dispute@amazon.ca/ notice-request-dispute@amazon.ca
Payment after Account Suspension. payments-investigate@amazon.ca

Performance Team in Mexico. pq-seller-assessment@amazon.com.mx
Product Quality Appeals in Mexico. politicas-performance-vendedor@amazon.com.mx
IP Infringement Notice in Mexico. notice@amazon.com.mx
Payment after Account Suspension. payments-funds@amazon.com.mx

Performance Team in Japan. pq-seller-assessment@amazon.jp/ alliance@amazon.co.jp
Product Quality Appeals in Japan. seller-performance-policy@amazon.jp
Payment after Account Suspension. payments-investigate@amazon.co.jp

Performance Team in India. pq-seller-assessment@amazon.in
Product Quality Appeals in India. seller-performance-policy@amazon.in
IP Infringement Notice in India. notice@amazon.in
Payment after Account Suspension. payments-investigate@amazon.in


leamprotan 07-18-2024 09:35 PM

Re: Disbursement from Suspended Account
 
UPDATE:

I was able to get a response from disbursements team - They said they were replying after an email was sent to them from Jeff so I assume that is the email that did it but I CC'd about 10 emails on the 4th reply to the disbursements team and about 2 days after that I got a response to schedule the interview.

The Interview:

I prepped my friend on all the business information and found a helpful video that had all the questions they would ask... They asked pretty much all of them + a few tricky ones that I had to text my friend live during the interview. We had a second window with a word document side by side with the interview and that worked well as a quick reference. He also tried to mute during the call but the associate quickly told him not to mute during the interview. Took about 15-20 minutes total. They make you show a bank statement on camera AND upload it, same for ID.

Just yesterday I got informed the funds WILL be released at the next disbursement date. Account still shows $0.00 payout on next disbursement date but we will wait to see if it updates to the correct amount.

Will keep you posted when/if final disbursement is received.

Thanks all for your replies and help

chris100 07-19-2024 03:32 AM

Re: Disbursement from Suspended Account
 
Quote:

Originally Posted by leamprotan (Post 1244518)
UPDATE:

I was able to get a response from disbursements team - They said they were replying after an email was sent to them from Jeff so I assume that is the email that did it but I CC'd about 10 emails on the 4th reply to the disbursements team and about 2 days after that I got a response to schedule the interview.

The Interview:

I prepped my friend on all the business information and found a helpful video that had all the questions they would ask... They asked pretty much all of them + a few tricky ones that I had to text my friend live during the interview. We had a second window with a word document side by side with the interview and that worked well as a quick reference. He also tried to mute during the call but the associate quickly told him not to mute during the interview. Took about 15-20 minutes total. They make you show a bank statement on camera AND upload it, same for ID.

Just yesterday I got informed the funds WILL be released at the next disbursement date. Account still shows $0.00 payout on next disbursement date but we will wait to see if it updates to the correct amount.

Will keep you posted when/if final disbursement is received.

Thanks all for your replies and help

Do you have a link for that video which covers the questions they will ask?

SaiJin 07-19-2024 11:55 AM

Re: Disbursement from Suspended Account
 
Quote:

Originally Posted by quantum (Post 1244287)
Contact Details for Amazon Sellers Operating on the US venue, Amazon.com

Performance Team: seller-performance@amazon.com
Appeals and Policy Violations: seller-performance-policy@amazon.com/ pq-seller-assessment@amazon.com/ pq-sv-appeal@amazon.com/ enforcement-appeals@amazon.com
Seller Fulfilled Prime Account Suspension. sfp-performance@amazon.com
Listing Suspension. pq-policy@amazon.com/ seller-appeals-pq-dispute@amazon.com/ listing-evaluation@amazon.com/ pq-review@amazon.com/ pq-review-lvr@amazon.com/ pq-offer-review@amazon.com
Listing Abuse Team. listings-report-proactive@amazon.com
IP Infringement Notice. notice-dispute@amazon.com/ notice-request-dispute@amazon.com
Restricted Product Suspension. pq-internalreports@amazon.com
Product Safety Concerns. safety-policy@amazon.com
Product Review Moderator. review-seller-appeals@amazon.com
Professional Health Care Program. prohealthcare@amazon.com
“Plan B” Product Approval Requests. mps-review@amazon.com
Funds Queries. payments-funds@amazon.com
Disbursement Queries. disbursement-appeals@amazon.com
Utility Patent Neutral Evaluation Program. patent-evaluation@amazon.com
SFP account freeze. sfp-performance@amazon.com
FBA inventory removal. remove-my-inventory@amazon.com
Reporting a listing violation. listings-report-proactive@amazon.com
Reporting malicious attacks. investigate@amazon.com

Contact Details for Amazon Sellers Operating on the UK venue, Amazon.co.uk
Performance Team. seller-performance@amazon.co.uk
Appeals and Policy Violations: seller-performance-policy@amazon.co.uk
EU Start-Up Banking and Payment Accounts. seller-verification-enquiry@amazon.co.uk
UK Plug Problems. seller-performance-ukplugs@amazon.co.uk
IP Right Infringement. notice-dispute@amazon.co.uk/ notice-request-dispute@amazon.co.uk
Disbursement Team. disbursement-appeals@amazon.co.uk
Payment after Account Suspension. payments-investigate@amazon.co.uk

Contact Details for Amazon Sellers Operating in the EU
Performance Team in Spain. performance-vendedor@amazon.es
Product Quality Appeals in Spain. politicas-performance-vendedor@amazon.es
IP Infringement Notice in Spain. notice-dispute@amazon.es/ aviso@amazon.es
Payment after Account Suspension. investigacion-pagos@amazon.es

Performance Team in Italy. performance-venditore@amazon.it
Product Quality Appeals in Italy. performance-venditore-politiche-di-condotta@amazon.it
Payment Issues in Italy. revisione-pagamenti@amazon.it
IP Infringement Notice in Italy. notice-dispute@amazon.it/ notifica@amazon.it
Payment after Account Suspension. payments-investigate@amazon.it

Performance Team in France. performance-vendeur@amazon.fr
Product Quality Appeals in France. politique-performance-vendeur@amazon.fr
IP Infringement Notice in France. notice-dispute@amazon.fr/ notification@amazon.fr
Payment after Account Suspension. investigation-amzpayments@amazon.fr

Performance Team in Germany. verkaeufer-performance@amazon.de
Product Quality Appeals in Germany. verkaeufer-performance-richtlinie@amazon.de/ pq-product-review@amazon.de
IP Infringement Notice in Germany. notice-dispute@amazon.de/ mailto:notice-dispute@amazon.de
Payments Issues in Germany. payments-nachforschungen@amazon.de

Contact Details for Amazon Sellers Operating in Canada, Mexico, Japan, and India
Performance Team in Canada. pq-seller-assessment@amazon.ca/ seller-performance@amazon.ca
Product Quality Appeals in Canada. seller-performance-policy@amazon.ca
IP Infringement Notice in Canada. notice-dispute@amazon.ca/ notice-request-dispute@amazon.ca
Payment after Account Suspension. payments-investigate@amazon.ca

Performance Team in Mexico. pq-seller-assessment@amazon.com.mx
Product Quality Appeals in Mexico. politicas-performance-vendedor@amazon.com.mx
IP Infringement Notice in Mexico. notice@amazon.com.mx
Payment after Account Suspension. payments-funds@amazon.com.mx

Performance Team in Japan. pq-seller-assessment@amazon.jp/ alliance@amazon.co.jp
Product Quality Appeals in Japan. seller-performance-policy@amazon.jp
Payment after Account Suspension. payments-investigate@amazon.co.jp

Performance Team in India. pq-seller-assessment@amazon.in
Product Quality Appeals in India. seller-performance-policy@amazon.in
IP Infringement Notice in India. notice@amazon.in
Payment after Account Suspension. payments-investigate@amazon.in

Very nice, if you open your own thread with these info, I'll stickie it.

leamprotan 07-22-2024 10:47 PM

Re: Disbursement from Suspended Account
 
Quote:

Originally Posted by chris100 (Post 1244520)
Do you have a link for that video which covers the questions they will ask?


Yes, it was just the first results when I used google, Skip to around 1:30 to see the full list of questions. They asked all 12 on his list and additional ones (that I remember):

1. How do you fulfill orders (FBA/Merchant etc.)?
2. What was the suspension reason?
3. What category do you mainly sell in?
4. What documents did you submit as a part of your appeal?
5. What shipping agent did you use for Merchant fulfilled orders?


rsot 07-23-2024 07:25 AM

Re: Disbursement from Suspended Account
 
Quote:

Originally Posted by leamprotan (Post 1244631)
Yes, it was just the first results when I used google, Skip to around 1:30 to see the full list of questions. They asked all 12 on his list and additional ones (that I remember):

1. How do you fulfill orders (FBA/Merchant etc.)?
2. What was the suspension reason?
3. What category do you mainly sell in?
4. What documents did you submit as a part of your appeal?
5. What shipping agent did you use for Merchant fulfilled orders?

- YouTube

what kind of agent did the video interview? nationality-wise...

Stealthapprentice 07-23-2024 10:30 AM

Re: Disbursement from Suspended Account
 
Quote:

Originally Posted by leamprotan (Post 1244154)
Hi All,

Had a stealth account deactivated 90+ days ago. Waited for the disbursement date as there's $7500 still in the account and sent an email out to disbursement-appeals@amazon.ca and .com. Its been over a week now and they didn't respond to my email at all.

Is this is a typical wait time? Does anyone have ideas on how to get a response back? Never dealt with getting a disbursement before so not sure how it works or if I should just contact seller performance, jeff@amazon, etc.

Thoughts?

The reason they are asking for your suspension reason is to see if it was for fraud. If its fraud then Amazon can keep your money. They are not trying to offer you an appeal, we understand that's not what you need. Its to rule out the reasons your not getting a response. If it wasn't a fraud suspension, then its just amazon being amazon and not answering in a timely manner. Nothing you can do but to keep messaging.

chris100 07-24-2024 06:23 AM

Re: Disbursement from Suspended Account
 
Quote:

Originally Posted by leamprotan (Post 1244631)
Yes, it was just the first results when I used google, Skip to around 1:30 to see the full list of questions. They asked all 12 on his list and additional ones (that I remember):

1. How do you fulfill orders (FBA/Merchant etc.)?
2. What was the suspension reason?
3. What category do you mainly sell in?
4. What documents did you submit as a part of your appeal?
5. What shipping agent did you use for Merchant fulfilled orders?

- YouTube

Thanks 👍

Good info.

rsot 07-24-2024 08:11 AM

Re: Disbursement from Suspended Account
 
Quote:

Originally Posted by Stealthapprentice (Post 1244656)
The reason they are asking for your suspension reason is to see if it was for fraud. If its fraud then Amazon can keep your money. They are not trying to offer you an appeal, we understand that's not what you need. Its to rule out the reasons your not getting a response. If it wasn't a fraud suspension, then its just amazon being amazon and not answering in a timely manner. Nothing you can do but to keep messaging.

josh offers an appeal service in the marketplace section - just fyi

leamprotan 07-30-2024 10:14 AM

Re: Disbursement from Suspended Account
 
Quote:

Originally Posted by rsot (Post 1244641)
what kind of agent did the video interview? nationality-wise...

First was Indian, then I got disconnected and reconnected to another Indian.

agent006140 08-30-2024 06:55 AM

Re: Disbursement from Suspended Account
 
Jeff bozo is no longer actively involved in AMZN.
Why not call AMZN and talk to a real rep?


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