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Amazon postage help
 

Hi,

I buy 2nd class Royal Mail large letter postage via Amazon’s “buy postage” to ship my items. Does anyone know if there is any compensation for when a customer claims the item has not been delivered and is refunded. The tracking states "tracking will only update on delivery" but never updates to state the item has been delivered.

Is there any way to claim a refund on postage and if so how or do I have to accept the loss?

Thanks for any advice!

Re: Amazon postage help
 

A lot of times Royal Mail deliver the item without a scan. Amazon for a while now has started messaging customers to say an item may be lost when tracking hasn't been added to an order, as the tracking from Amazon shipping doesn't show on an order unless you look at the label. This has resulted in more buyers trying it on

When this has happened to me I have made a claim with Royal Mail, and said I used stamps, they will always compensate but it will be standard 1st class stamps. Whenever anyone has tried to claim with the postage label they have got nowhere as Royal Mail say Amazon should refund, and Amazon won't do anything.

If you try and get a refund for the postage label from Amazon it will mess up your metrics. Also if you don't refund a customer will open a claim and instantly win, even if the buy shipping tracking shows it was delivered. IF this happens you can appeal it, and won't receive a refund but it will be removed from your metrics.

Re: Amazon postage help
 

Welcome to the forum OP - all the best as you master stealth :thumb:


Great info Freakzilla

Re: Amazon postage help
 

Thanks for clarifying this!

When submitting a claim do you use the Online Claim Form “https://personal.help.royalmail.com/app/webforms/claim” or do you have to have an account with RM for this to work?

I don’t have a RM account at the moment and looking at the Online Claim Form should I provide the “Track reference number” as the tracking number - RM will then know I did not use stamps? Also what do I give for proof of postage?

Thanks for the help!

Re: Amazon postage help
 

Use that portal, don't put a tracking number in and say you used stamps