New Amazon facial recognition technology

[liimey]

I am trying to open a new account and got the same request:
Verify your identity by taking a photo of your face
Amazon and its third-party service providers use facial recognition technology to verify your identity and for fraud prevention purposes. On the next screen, one of our third-party service providers will directly capture images of your face and government ID documents. Then, Amazon (using its own technology such as AWS Rekognition) and our third-party service provider may each take biometric measurements of your face (which we refer to as facial data) from each image to verify your identity and prevent fraud.

The problem is that although my face will match the ID doc I submitted the birthday is different, so if I show the original it will not match. Any thoughts?

[krakh]

Verification will fail — you need to restart the seller application with properly prepared documents before proceeding to the video verification step.

[gladys]

Originally Posted by liimey

I am trying to open a new account and got the same request:
Verify your identity by taking a photo of your face
Amazon and its third-party service providers use facial recognition technology to verify your identity and for fraud prevention purposes. On the next screen, one of our third-party service providers will directly capture images of your face and government ID documents. Then, Amazon (using its own technology such as AWS Rekognition) and our third-party service provider may each take biometric measurements of your face (which we refer to as facial data) from each image to verify your identity and prevent fraud.

The problem is that although my face will match the ID doc I submitted the birthday is different, so if I show the original it will not match. Any thoughts?

That sounds tricky. Amazon’s facial verification is strict, so mismatched birthdates can trigger rejections. You might need to correct the ID info first or contact support for guidance before submitting.