Re: I just got banned from amazon Quote:
Originally Posted by Kash Hi, recently I got suspended by Amazon due to selling in-authentic auto parts. Now I have been back and forth with the Appeal and they always reply with the following :
Your plan does not sufficiently address the complaints we received about your listings. To be sufficient, your plan must include:
-- The issue that caused the complaint
-- Steps you have taken to resolve the complaint
-- How you will prevent similar complaints
Any suggestion what should be my response ? is there any hope of getting my account back. | What part are you confused by? They've literally told you the three things you need to answer:
1. What issue caused the complaint?
Can you explain why someone would think your parts are ⊗⊗⊗⊗ when they aren't? Is the customer lying? Had you repackaged them in a box that was not authentic even though the parts were? etc
2. What steps did you take to resolve the complaint?
Did you send them another? Did you refund the order? etc
3. How will you prevent similar complaints?
Do you have answer for this? Or are you just going to keep making the same mistakes?
If you can't answer these three questions, no you aren't getting your account back. If you are selling ⊗⊗⊗⊗ parts then you were legit banned, you won't get your account back.
If you were selling real parts then you need to be able to answer those questions. If simple customer service questions like this confuse you to the point you are unable to answer them: they don't want you back.
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