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- Amazon
( https://www.aspkin.com/forums/amazon/)
| jeffweico | 12-24-2010 11:44 AM |
Received Customer Inquiry - In Spanish...
OK... This is a new one, at least for me.
I just received a shipping inquiry from a customer. Unfortunately, it is written in Spanish and, while I can pick out a few words, I don't speak Spanish. And I certainly don't know enough answer him back in Spanish.
As near as I can figure, he wants a tracking number, but I could be wrong. So, even though I entered it when he placed the order (Tuesday) I am going to email it to him. He did not select any expedited options, so I cannot believe he would be looking for it today as a Christmas gift. Or, maybe he is.
My question would be, does Amazon expect sellers to be able to answer their customers in Spanish? |
Should have posted the message jeff - then my post have have been helpful ha.
Amazon does not expect that but I guess customers don't always care to stay in English |
| lakeman | 12-24-2010 12:18 PM |
Here's a translator. It won't do perfect but it will do pretty good. Google Translate |
| eternal | 12-24-2010 05:15 PM |
Well, im from Mexico, send me a PM with the message and i'll translate it for you, i hope it helps. |
| jeffweico | 12-24-2010 08:44 PM |
Thanks for the offer, but I emailed the tracking number and he responded "Gracias". So I'm guessing it's all good. |
| slapped | 12-24-2010 11:23 PM |
Quote:
Originally Posted by jeffweico
(Post 192385)
My question would be, does Amazon expect sellers to be able to answer their customers in Spanish?
|
Amazon would Not Care,,,,,,,and would Expect you to awnser even if the Customer would have written to you in Ancient Egyptian Hieroglyphics
Amazon expects Sellers to Jump throught Hoops for Buyers,,,,,,,,, |
| ovidiu | 12-25-2010 12:53 AM |
LOL @ slapped. Tragically true, though. |
Ive had customers message me in Chinese and Spanish, best thing to do is use google translate to understand it then make a message in english to answer there question then use google translate to put it in there language then send it to them. |
| jeffweico | 12-26-2010 01:54 AM |
Quote:
Originally Posted by slapped
(Post 192487)
Amazon would Not Care,,,,,,,and would Expect you to awnser even if the Customer would have written to you in Ancient Egyptian Hieroglyphics
Amazon expects Sellers to Jump throught Hoops for Buyers,,,,,,,,,
| So if I get any inquiries in Heiroglyphics, can you translate for me? |
| eternity4u | 12-26-2010 07:06 AM |
Haha....This is funny. It is called customers satisfaction in Amazon eyes!!! |
| slapped | 12-26-2010 12:00 PM |
Quote:
Originally Posted by jeffweico
(Post 192716)
So if I get any inquiries in Heiroglyphics, can you translate for me?
|
Sorry, but I have my own Problems
I can't even read English,,,,,,,,,,,,, |
| Ghost | 12-26-2010 06:39 PM |
Are you shipping internationally or what? (kinda sad that I even have to ask that hehe) |
| jeffweico | 12-26-2010 06:46 PM |
Quote:
Originally Posted by Ghost
(Post 192828)
Are you shipping internationally or what? (kinda sad that I even have to ask that hehe)
| Nope. USA seller to USA buyer. |
| holymoly | 12-26-2010 08:59 PM |
freetranslation.com
they are pretty good. I'm fluent and I think they do a 8.5 out of 10 job. |
| catdaddy | 01-25-2011 09:26 AM |
On the plus side, I had a customer leave me negative feedback and an accompanying comment in a foreign language. An email later and Amazon removed it. The same has been true of feedback comments with vulgarity in them. |
| newtools | 01-27-2011 06:25 AM |
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| MERMAID | 02-04-2011 03:18 AM |
If You need help i can speak spanish , italian, portugués.:thumb: |
| holymoly | 02-04-2011 06:25 PM |
Think the problem is solved now... |
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