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  #1  
Old 12-24-2010
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Default Received Customer Inquiry - In Spanish...

OK... This is a new one, at least for me.

I just received a shipping inquiry from a customer. Unfortunately, it is written in Spanish and, while I can pick out a few words, I don't speak Spanish. And I certainly don't know enough answer him back in Spanish.

As near as I can figure, he wants a tracking number, but I could be wrong. So, even though I entered it when he placed the order (Tuesday) I am going to email it to him. He did not select any expedited options, so I cannot believe he would be looking for it today as a Christmas gift. Or, maybe he is.

My question would be, does Amazon expect sellers to be able to answer their customers in Spanish?
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Old 12-24-2010
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Should have posted the message jeff - then my post have have been helpful ha.

Amazon does not expect that but I guess customers don't always care to stay in English
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Old 12-24-2010
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Here's a translator. It won't do perfect but it will do pretty good.

Google Translate
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Old 12-24-2010
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Well, im from Mexico, send me a PM with the message and i'll translate it for you, i hope it helps.
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Old 12-24-2010
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Thanks for the offer, but I emailed the tracking number and he responded "Gracias". So I'm guessing it's all good.
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Old 12-24-2010
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Quote:
Originally Posted by jeffweico View Post

My question would be, does Amazon expect sellers to be able to answer their customers in Spanish?

Amazon would Not Care,,,,,,,and would Expect you to awnser even if the Customer would have written to you in Ancient Egyptian Hieroglyphics


Amazon expects Sellers to Jump throught Hoops for Buyers,,,,,,,,,
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Old 12-25-2010
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LOL @ slapped. Tragically true, though.
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Old 12-26-2010
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Ive had customers message me in Chinese and Spanish, best thing to do is use google translate to understand it then make a message in english to answer there question then use google translate to put it in there language then send it to them.
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Old 12-26-2010
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Quote:
Originally Posted by slapped View Post
Amazon would Not Care,,,,,,,and would Expect you to awnser even if the Customer would have written to you in Ancient Egyptian Hieroglyphics


Amazon expects Sellers to Jump throught Hoops for Buyers,,,,,,,,,
So if I get any inquiries in Heiroglyphics, can you translate for me?
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Old 12-26-2010
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Haha....This is funny. It is called customers satisfaction in Amazon eyes!!!
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Old 12-26-2010
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Quote:
Originally Posted by jeffweico View Post
So if I get any inquiries in Heiroglyphics, can you translate for me?


Sorry, but I have my own Problems
I can't even read English,,,,,,,,,,,,,
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Old 12-26-2010
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Are you shipping internationally or what? (kinda sad that I even have to ask that hehe)
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Old 12-26-2010
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Quote:
Originally Posted by Ghost View Post
Are you shipping internationally or what? (kinda sad that I even have to ask that hehe)
Nope. USA seller to USA buyer.
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Old 12-26-2010
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freetranslation.com

they are pretty good. I'm fluent and I think they do a 8.5 out of 10 job.
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Old 01-25-2011
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On the plus side, I had a customer leave me negative feedback and an accompanying comment in a foreign language. An email later and Amazon removed it. The same has been true of feedback comments with vulgarity in them.
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Old 01-27-2011
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Babelfish Free Online Translation Language Translator

are you selling greencards lol

Last edited by newtools; 01-27-2011 at 06:28 AM.
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  #17  
Old 02-04-2011
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If You need help i can speak spanish , italian, portugués.
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Old 02-04-2011
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Think the problem is solved now...
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