I have a buyer asking where is their refund. I refunded them two days before that email question from them came about. Does Amazon return the money to the customers credit card or is it like Paypal by which it goes into an account?
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Returns it to the card, probably takes a couple days to show on their statement. Please explain that to your buyer. I've been in the same situation and idiot buyers seem to think Amazon Payments is Paypal.
and he should of gotten a confirmation email as well.
This is part of the problem. Ever since Amazon started using the "anonymized" email addresses, I think a lot of spam filters throw the emails in the junk mail folder.