Customer wants to remove feedback but can't, please help

[Dude]

Hi guys, a customer of mine left me a neutral feedback on amazon for an item that I did not have in stock. After talking to him he agreed to revise it but he says that when he goes under "view orders" he cannot see this order there anymore. He says he can only see fulfilled orders and since this was a cancelled order it is not available for him to revise the feedback.

Is there any way he can change his feedback? I don't really want to call amazon about this.

Thanks

[adam34996]

This is the email I send to my customers for removal...


Here are simple instructions to remove feedback.

1. Go to http://www.amazon.com/your-account which is located in the upper right hand corner and log in.

2. Scroll down to the bottom of the page and Under "Personalization," in the "Community" column, click "Seller Feedback Submitted By You."

3. A list of all of the feedback left by you will display. Click the "Remove" link next to the feedback would like to remove.



Hope this helps!

[Dude]

Thanks for that

[Melissa1971]

This is just one reason why I never cancel orders, I let Amazons bots do it.
I don't think it goes into Metrics when the bot does it

[Dude]

How do you mean? if you don't have an item or over sold an item and need to cancel the order?

[Melissa1971]

Meaning I don't do anything with it.

It will disappear, happened one other time

There is one order sitting there in my shipping, been there almost 30 days.

Lost his item, then found it a week after so I am mailing it for free

But have to wait till after he receives the reminder feedback email at 30 days


This way when he is reminded to leave me fb, and he knows he is getting it for free in about 5 days, he won't neg me right then. Later he'll just probably delete the message instead of leaving feedback like most people do. I delete all my messages after they show I've read them at some point, hardly ever do I re-read anything from amazon

[Dude]

Let me get this straight, you sell and item but instead of shipping it you tell the guy you lost it? Surley this will go against late shipment and thats not taking into account the guy emailing you and asking where his item is

[Melissa1971]

Originally Posted by Dude

Let me get this straight, you sell and item but instead of shipping it you tell the guy you lost it? Surley this will go against late shipment and thats not taking into account the guy emailing you and asking where his item is

Of course I don't do that deliberately, and of course they DO NOT need to email asking where their item is because I notify them usually within 12 hrs

I am an honest seller, and have an excellent account with 100% feedback

One out of 4 customers leave me good feedback

In almost 400 transactions, this happened twice

It is THE ONLY two late shipments I have so yes, I let it go late shipment

It doesn't hurt my metrics as I am never late in shipping so my late shipment percentage is very good

And of course I notify them within 24 hrs with an apology and a message that as soon as I can round one up, I will send it for free. But both times it
was regarding a vintage electronic so it took a while. And I sent it for free

So he will get it about a month late....


But no, there really isn't anything wrong with a late shipment once in a blue moon if you aren't late normally. A cancellation looks much worse to Amazon. Let them cancel it, last time I saw no sign of the cancellation in my metrics, only the late shipment. If you are more comfortable doing so, then you can cancel orders when needed

[Dude]

Thanks for the feedback, the free item is not really an option for me as most item we sell ranges from £100 - £1000 but will keep it in mind :D